As the head nurse, your best action would be to: AACSB: Application of knowledge; Written and oral communication Skill: Concept, Answer: Product line stretching occurs when a company lengthens its product line beyond its, current range. customers compare carefully on suitability, quality, price, and style. A) person a. D) internal Answer: Consumers see products as complex bundles of benefits that satisfy their needs. In the women's 1,600-meter relay, the Cougars ran a season-best time 3:37.50. Employment-at-will is a common-law doctrine holding that: an employer has the right to hire, fire, demote, or promote whomever it chooses. Objective: LO 8: Define product and describe the major classifications of products and A) operating supplies But in services marketing, service quality depends on both the service deliverer and the quality of delivery. Answer: C Difficulty: Easy, ________ are a form of product that consists of activities, benefits, or satisfactions offered Ruben Delgado built his enterprise on the faithful patronage of four specialty shops and a large contract from Elmore Distributors. Difficulty: Easy. A gourmet dessert maker starts a rewards program for sales clerks who provide excellent customer service. b. D) portable factory equipment such as hand tools We can do this by promoting and encouraging collaboration between universities, governments and other stakeholders in order to drive progress on the most pressing global issues. Only through such a collective effort can we hope to achieve positive change and make the world a better place for everyone. Current discussions have focused on physician-directed care even though nurses in advanced practice are well suited to lead teams in this model. Difficulty: Easy, ________ marketing consists of activities undertaken to create, maintain, or change the AACSB: Analytical thinking Skill: Concept Skill: Concept Virtual reality. The institution of a holding area where families can be with children represents a caring action that arises out of interactions and knowledge of patient needs and thus, is service oriented. D) shopping Skill: Concept Virginia is also famous for Shenandoah National Park and the numerous lakes it houses within its borders. B) portable office equipment such as computers Asking social services to handle clients' concerns. identifying the accomplishments of government. Bullying can result in damage to an organization due to increased employee turnover. The staff expresses frustration with her because they have explained several times her medication regimen, and yet, when she goes on passes, she fails to follow it. Effective client education programs start with a shared philosophy that such programs are worth the investment. Objective: LO 8.2: Describe the decisions companies make regarding their individual products and services, product lines, and product mixes. AACSB: Analytical thinking B) an augmented product Objective: LO 8: Define product and describe the major classifications of products and Repeating patient history information to the admitting clerk, the admitting nurse, and the ultrasound technician services. D) Brand image Answer: B As the nurse in this situation, it is important to: Which of the following exemplifies a service? A) Services refer to purely tangible products. Its mailing address is in Washington though and explains the confusion. a couple of which. B) specialty Objective: LO 8: Define product and describe the major classifications of products and benefits are communicated and delivered by ________. It doubles up as a fundraiser for the local volunteer fire company. intangible and does not result in the ownership of anything. AACSB: Application of knowledge Objective: LO 8: Define product and describe the major classifications of products and sale. Skill: Concept Had the swim taken place this year, it would have marked the 95th year of the Chincoteague Pony Swim. Solution: 1. Patients find nurses friendly and accessible; data are aggregated for the institution as a whole. A community college program in solar panel installation partnering with solar panel installation companies providing internships. A neutral third party is called in to actively work with both sides and help them reach a settlement. 19 Screening & Referral, The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses. E) unsought C) slick and attractive packaging D) Services can be easily separated from their providers. AACSB: Analytical thinking Mobile technology is changing the digital divide, with young adults, minorities, those with no college experience, and those with lower household incomes being more likely to indicate that phones are their main source of Internet access (Zickuhr & Smith). Soon, they multiplied and helped keep a year-round supply of meat. B) product attributes A fitness center is planning to invest in a specialized exercise equipment. Difficulty: Easy, Installations consist of ________. And it is claimed that Virginia was the birthplace of both! E) Services are tangible product offerings whose quality can be easily measured. services. Answer: B C) social Objective: LO 8: Define product and describe the major classifications of products and The patient is unable to pay. The tomato-based stew generally has local vegetables and small game, such as chicken or rabbit. Objective: LO 8.2: Describe the decisions companies make regarding their individual products and services, product lines, and product mixes. It is the largest living museum in the United States it still has as many as 88 original buildings! Objective: LO 8: Define product and describe the major classifications of products and The Cougars' 10 Penn Relays titles is the most all-time at the relays. c. Providing products. In order to get the C) internal Answer: D Because patients and nurses may differ in what they see as factors that produce satisfaction, total reliance on nursing perceptions of patient satisfaction may not provide a complete picture. Simply being employed in an environment where this might be a focus of practice does not necessarily ensure that advocacy is actually occurring. AACSB: Analytical thinking D) selecting the right channel for distribution of the product This is best classified as: The _____ allows the rater to mark an employees performance on a continuum indicating low to high levels of a particular characteristic. satisfy stated or implied customer needs. a. Empowering the patient. services, and ________. According to CNN, Jarden will serve as the Angelopoulos Global Public Leaders Fellow, a program aimed at high-profile leaders transitioning from public service roles, and the Hauser Leader in the Schools Center for Public Leadership, a program where leaders from various sectors help students and faculty build leadership skills.. Skill: Concept The Nutritional Labeling and Educational Act of 1990 requires sellers to provide detailed nutritional information on food products, and recent sweeping actions by the Food and Drug Administration (FDA) regulate the use of health-related terms such as low fat, light, high fiber, and organic. Four out of the first five Presidents were from Virginia: George Washington, Thomas Jefferson, James Madison and James Monroe. D) specialty product Muckrakers of the Progressive Era wrote novels and essays . During review of a patient's progress, the healthcare team determines that a patient requires treatment that is generally accepted at that time in the usual illness trajectory of a patient. Tuition reimbursement can encourage employees to _____. Objective: LO 8.4: Discuss branding strategy -the decisions companies make in building and managing their brands. and with a minimum of comparison and buying effort. This is a 5,000-acre park that witnessed two major civil war conflicts the Union and the Confederates faced each other off in 1861 and 1862. Which of the following best exemplifies someone fulfilling their civic duties to their country? LOS ANGLES - Saturday's Game 4 matine between the Los Angeles Clippers and Phoenix Suns did not go as hoped for the home team. REF: Page 412 TOP: AONE competency: Knowledge of the Health Care Environment. ad campaigns to help sell its products. Objective: LO 8: Define product and describe the major classifications of products and A) unsought A) breakfast cereal E) define the problem-solving benefits or services that consumers seek Eight regions harvest oysters, each producing its own unique flavor. You can also participate in innumerable actives such as hiking, fishing, and camping. services. Answer: D A(n) _____ is a tool to help people identify the activities they enjoy. Skill: Concept services. Which of the following is a subjective measure of performance? D) insurance Skill: Concept Perhaps Ruben's biggest added touch, however, was the addition of two salespeople who would work to explain the diverse array of products offered by Delgado, as well as nurture existing accounts. information and making product comparisons before making the actual purchase. Skill: Concept Objective: LO 8: Define product and describe the major classifications of products and c. Apologize to the patient for the error, and indicate that discipline has occurred. What practices by the nurse manager best acknowledge staff accountability and contribution? C) Unsought products products, specialty products, and unsought products. The product may be launched as a national brand (or manufacturer's brand), as when Samsung and Kellogg sell their output under their own brand names (the Samsung Galaxy tablet or Kellogg's Frosted Flakes). B) place C) free concert Difficulty: Easy, What is the core customer value a customer might purchase when buying Urban Decay Virginia is also known for its weird, whacky laws. Nederlnsk - Frysk (Visser W.), The Importance of Being Earnest (Oscar Wilde), Junqueira's Basic Histology (Anthony L. Mescher), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham). This chain consists of five links: internal service quality, satisfied and productive service employees, greater service value, satisfied and loyal customers, and healthy service profits and growth. C) specialty AACSB: Application of knowledge E) refrigerator L.N.Gumilyov Eurasian National University, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, Accountants in Business (ACCA) (UPSA-ACCA AB), Introduction to Organic Chemistry (SCH100), Avar Kamps,Makine Mhendislii (46000), Power distribution and utilization (EE-312), Illustration on the accounting cycle FOR USE, Chapter 5 - Test bank of Management Information Systems, 14e (Laudon), Linea DEL Tiempo Historia DE LA Psiquiatria Y Salud Mental, Garrison 15 TH Edition CHPT 12 Decision Making Solutions, Assignment 1. Objective: LO 8: Define product and describe the major classifications of products and B) performance and conformance E) Specialty products REF: Page 415 TOP: AONE competency: Communication and Relationship-Building. a. 18- Health Prom, Community Exam 1: Ch. Service recovery ensures responsiveness to the patient, and as part of service recovery, it is important to address an error in the most productive way, which also includes the nurse who made the error offering an apology to the patient. C) furniture services. Ask the family about the significance of the medicine pouch for them. Here are 30 things Virginia is known for. The Southern third of this island is in Virginia while the Northern two-thirds is in Maryland. Skill: Concept b. services. Answer: D As with the cheeseburgers, there are other contenders who claim to have invented the Brunswick Stew, Georgia being the other claimant. Virginia is known for the Appalachian Trail, oysters, Presidential homes, the Arlington National Cemetery, Dirty Dancing, Wild Ponies, Chesapeake Bay Bridge Tunnel, and the Brunswick Stew. typically provides continuing income protection for employees who become unable to work because they are disabled. Tell us how many of these factoids you knew. Answer: E What does the S in the S.T.A.R. REF: Page 443 | Page 444 This party suggests several ideas that could help in solving the issue. A manager approves an employee's request to use his home office rather than drive to work on Fridays. a. Nurses are well-trusted members of the healthcare team. B) design Limited health insurance. Brand names help consumers identify products that might benefit them. Knowns as Americas Historic Triangle, Jamestown, Williamsburg and Yorktown are a treasure trove of history. A) person The staff believe that, as a nurse, she should be able to understand what is expected. But did you know that this was almost exclusively filmed in Virginia? Answer: The distinction between a consumer product and an industrial product is based on the purpose for which the product is purchased. D) Capital items A) corporate image marketing Objective: LO 8: Define product and describe the major classifications of products and Objective: LO 8: Describe the decisions companies make regarding their individual products Increased competition and clutter on retail store shelves means that packages must now perform many sales tasksfrom attracting buyers, to communicating brand positioning, to closing the sale. b. * 1 point. Answer: B A nurse is admitted to a psychiatric unit. Industrial products, on the other hand, are those that are purchased for further processing or for use in conducting a business. AACSB: Application of knowledge Skill: Concept d. Working in a free clinic for immigrant workers, ANS: C Nurses need to recognize the culture of their work setting, realizing that it may differ markedly from the culture of the consumer, and move beyond ethnocentrism to provide culturally competent care. University life can be wild, and two of the characteristic features of a university are streaking and frats. A) products purchased by consumers for further processing or for use in conducting a business B) products and services bought by final consumers for personal consumption C) primarily intangible offerings from marketers D) raw materials as well as manufactured materials and parts E) products that aid in the consumer's production or operations, environmental sustainability to human rights and personal safety can be classified under Meeting the emotional, psychosocial, and spiritual needs of the patient is important. E) Convenience products ANS: B Objective: LO 8: Define product and describe the major classifications of products and Which of the following is an example of telecommuting? 2 services. ANS: B AACSB: Analytical thinking Answer: B A) Unsought products Objective: LO 8.3: Identify the four characteristics that affect the marketing of services and the additional marketing considerations that services require. You may not need to change the form that is given. Question 7. ANS: D Advocacy means defending the rights and interests of others and, in this situation, the right of a patient to receive care, as determined by standards utilized in a critical pathway. BUS 100 Introduction to Business Unit 3 Milestone Sophia Course An example of a factor that would impede a patient's learning is: The singer, songwriter, and entrepreneur is known for Blurred Lines, Freedom, Frontin and many others. Skill: Concept D) conformance and style Answer: Individual product decisions involve: 1) product attributes, 2) branding, 3) packaging, 4) labeling, and 5) product support services. Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Principles of Marketing, 17e, Global Edition (Kotler/Armstrong), Answer: D AACSB: Analytical thinking Skill: Concept. here i am. The most highly unionized part of the U.S. workforce is the: An employer is guilty of _____ if an employee is terminated for reasons that are illegal or improper. Answer: The service profit chain links service firm profits with employee and customer satisfaction. The purpose of a material safety data sheet (MSDS) is to _____. Skill: Concept b. Orientation of patients to services once they are admitted. Objective: LO 8.1: Define product and describe the major classifications of products and services. TOP: AONE competency: Communication and Relationship-Building. a. B) electricity REF: Page 415 | Page 416 That said, while Arderns move to Harvard is a testament to the potential of academic institutions in driving positive change, its important to accept that no single entity can take on the worlds most pressing problems alone. AACSB: Analytical thinking This is the historic home of the first President of the United States, George Washington and his wife, Martha. AACSB: Application of knowledge _____ are special benefitsusually noncash itemsfor executives. installations and accessory equipment. services. Community service. Virginia is known for being the first English settlement in the United States. Disclosure:Two sources mentioned in this articleHelen GordonandBernd Vogelare employed by the same University as this articles author, though the author is not involved in the Leadership Impact Festival. Activities such as documentation of details or promotion of services may remain at the technical or conceptual level without a commitment to caring interactions. Which of the following groups best exemplifies ancestral human subsistence strategies? Which of the following is an objective measure of performance? During a contract negotiation, the management of RMS, Inc. and its employee union fail to reach an agreement on an issue related to night shift pay scales.
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