We work hard to ensure the accuracy of pricing on Neimanmarcus.com, but despite our best efforts, pricing errors may occur. If the original item is not returned within 30 days of exchange submission, you will be charged for the original item. I will use SFA or Nordstrom's until fixed. The online return process is pushing me to Nordstrom. The sales associate will help you return eligible purchases. What exactly does that mean? I never plan to shop at Neiman Marcus again. Your on-line return policy is awful. Neiman Marcus is known not only for its designer and luxury products but also for its high-end prices. Returns used to be easy, but your policy has changed! Neiman marcus and others have an unlimited return policy. Altered apparel, special orders, cloth face mask coverings, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be exchanged. At Neiman Marcus, we respect and value every customer. Changed my mind and decided on a laptop so have never used it. Neiman Marcus store purchases may be returned by mail to the store in which they were purchased. If you made the purchase online, then create areturn slipusing your order number. Woah! Some excluded items cannot be returned or exchanged. Purchase Everyday Essentials With SNAP EBT Benefits, Does Big Lots Take EBT Cards? Neiman Marcus has the absolute worst customer service and a return policy that does not make sense. They also don't train their reps. Free Shipping, Free Returns* Online & In-Store. One customer less. This was an aggravating issue to facilitate the return as paperwork was missing. This return process is way too labor intensive. Go and try to make a return. Any exchanges at Neiman Marcus will follow the same set of rules that we mentioned in the Neiman Marcus return policy. Well, I understand that open box is not refundable. Personalized and monogrammed orders cannot be cancelled or returned. I paid the 1200 used in my card, I have more credit with them, but never more. I was hesitant to shop here before after having had a negative experience in the past and I will NEVER shop here again. The inner tag fell off on the second day that I wore the jacket (which I placed in the pocket). how long it take for this refund? Request a Neiman Marcus Return via Online Chat. charge the original form of payment for the new item upon outgoing shipment. Return deadline of Jan. 25 for purchases made between Oct. 9 and Dec. 24, 2022. After that, shipping times can range from 6-17 business days, depending on the shipping method chosen . Ok, sure I shouldn't have been kidding around. And yet there is absolutely nothing legitimately allowing them to prove that statement. I attempted to return it within 2 weeks from purchase with receipt and tags. What is going on with NM?? Neiman Marcus will accept returns for any items you purchased in one of their stores for up to 30 days from the date on your receipt. If you are not satisfied with your purchase, we will gladly offer an even-dollar exchange for an alternate size or color of the same item. The most important thing to keep in mind is that Neiman Marcus issues Merchandise Credit Gift Cards rather than refunds on gift items. If you use a SmartLabel, a fee will be deducted from your refund. Returns are accepted within 30 days of receipt. This is miserable and I may just stop catalog buying or Neiman Marcus buying, Why is there no return receipt iwith my purchase. Returns without a packing slip are to be taken to the Customer Service department. I am still trying to return shoes.The most stressful process ever! Budget Fashionista is the original budget fashion blog, delivering trusted style and beauty since 2003. But is there any return commitment if the item or style doesnt fit you? Firstly, Neiman Markus has the right to refuse your return if the item is not in salable condition. Please allow 3-4 weeks for your credit to be processed. Ok things happen but when they shipped the 2nd rug it was AGAIN the wrong color recieved the correct one. We hope you enjoy your gifts from Neiman Marcus. I have been a loyal NM customer for over 30 years. Either way, you need to get a return slip using the order number. After which you can be eligible for an exchange or a refund. I have been on the phone and online chat and to no avail not one person has helped me!!! I explained that it was falling apart within two weeks of purchase, which would not have been apparent if it had not been worn. By submitting an online exchange, you authorize Neiman Marcus to a.) Bring the item that you want to return into your local post office. This is too cumbersome and cannot be done without going to a new website and downloading extra stuff from the internet. This new return system is the worst idea ever.Send a label with each purchase.. The new policy is that if you purchased the beauty product, then it can only be returned at beauty counter. None have been worn, all in original packaging and I have packing slip. It's not worth the frustration. NM used to be a great place to shop. If you have any questions about the merchandise you received, please contact NeimanMarcus.com at 1(888) 888-4757. The card can be used for store, online, and catalog purchases from Neiman Marcus, Horchow, Last Call and Bergdorf Goodman. She took me serious and wouldn't let me return it. Restricted items must be returned using ground transportation. As far as general service at Neiman's in Coral Gables, they are the best!!! You will lose customers if you continue like this, especially on full price products! I live about an hour away from the nearest Neiman Marcus store, so I usually shop online. I told CSR please put note on the account and wait till you receive keep calling u untill we receive the money?! This is one of the the greediest most unsatisfactory establishments to make a return todoesn't matter if it is in the same condition as purchased -presumably UNWORN and UNUSED- it doesn't matter that cosmetic companies rent space and have additional obligations under FDA and Fed Consumer laws- so just remember returns are unwelcome no matter what- expect rude mistreatment- expect haughty employees- for some things like designer shoes in excess 1200.00 PLAN on a 75% reduction even if the things never left the store box; buying a top of the line handbag or shoes at over 1500.00? Horrible return process!! But come on the receipt showed the purchase date. it seem like to wait forever? I rather give my money to a business that appreciate you shopping with them. The worst return policy ever. Neiman Marcus. Terrible customer service! Does Kroger Take EBT? She cheerfully walked me to a private alcove where she scanned my packing slip, and immediately gave me a return receipt, which is credited to the account I used to purchase the item. I'm over them. She said yes. I use isn't listed for returns!!!!!!! This means we must call a customer service rep and wait for them to mail us a return USPS label. Shipping is the charge for catalog and internet order processing, item selection, packaging, transport, and handling. This is the worst return process!!!!! SoI called the web hotline and described my issue. Take your item and product receipt (for in-store purchases) or return slip (for online purchases) to the store before 30 days. Returns accepted within 30 days of purchase . Done! Bring the merchandise and either your return slip (if purchase was made online) or receipt (from in-store purchases) to any store sales associate. I purchased your forever foundation and it was too dark, they did not have samples in the store and was told to order online. I resent this rude young woman was despicable. Additionally, the chain offers a full selection of beauty products, ranging from luxury fragrances to cosmetics and skin care items. You request your return slip here. I rejected the bagthis is the THIRD TIME, they charged my account and sent me the same bag. You will need this return slip to return items in store. I called to request the price adjustment over the phone, as I am trying to adhere to the stay at home policy during the pandemic. What items can not be returned to Neiman Marcus? Be aware that certain cosmetics items, such as alcohol-based products or those in pressurized containers, may only be legal to ship using ground-only options. if they don't, i'll just shop online from now on, lose means lower sales. credit the original form of payment for the item being returned and b.) Neiman Marcus ranks 19th among Department Store sites. That said, they do understand that occasionally mishaps do happen, which is why they make it fairly easy to return items to customers who realize that they aren't going to work out relatively quickly after making a purchase. Today, the stores and closed and the website now forwards to Neimans clearance page. I bought a Fleurette coat online. Returns are accepted on . A Neiman Marcus Group Merchandise Credit Gift Card will be issued to the recipient for the amount of the returned merchandise. All rights reserved. I was visiting Houston for work & went to Neimans to return Chanel cosmetics that I did not like . By the time that I returned from my travels on Dec 17, the leather at the top of BOTH pockets was coming unsewn and appeared to be ripping. Your return policy is the worst! If I had been informed - i would have used their online service instead!! Restricted items must be returned using ground transportation. Check your inbox or spam folder to confirm your subscription. I found someone who is available to help me. Return deadline of 30 days from purchase receipt. i agree with all of your reviewers. Never ever I will purchase from them again. Jewelry and several brands of watches must be returned prior to 60 days. You can mail in items purchased online or you can take them to a Neiman Marcus store. Yes, Neiman Marcus will accept eligible returns for online orders within 30 days of the delivery date. At Neiman Marcus, we respect and value every customer. However, after numerous emails to the manager etc - which I didn't receive any response from, I was finally told by the sales associate that they don't send return labels! Then, when I returned an ordered item b/c it didn't fit in Dec. and asked for my money to be returned to my credit card, NM sent me a gift certificate for the returned item, to be used ONLY in their stores. Send Return-labels, not everyone has a printer, stressful to have to call for label. Ensure that the item meets Neiman Marcus' strict return guidelines. All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Mothers of the bride and groom beware - Neiman Marcus return policy is draconian and punitive. You can return both online and in-store returns to your nearby Neiman Marcus store. Same day. Because your trust is important to us, we want you to be completely happy with every purchase. Copyright 2012 - 2023, ReturnsAndRefunds.com. But, she went on said that i can take this back but you will not get your money back. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. But after Feb 2017 they have new return policie. First, I went to the third floor customer service to return the unit. I suggest the SA to notify the customers about the new cosmetic return policy as they purchased the products. Please include a return label, with each order. They have lost their customer. Anyway, I went down to the beauty counter on the first floor. I purchased make up from Neiman Marcus, from the La Pararie counter, they had a event comming up that if you purchased three to four hundred dollars you would get a comestic purse and some samples from la pararie line,so I purchased some make-up, which came to $239.80 and had puchased also some chanel.I Could not have my make-up because it was a pre-event, the associate told me that they would ship it to me. Date of experience: March 17, 2023. Shipping 61. They said I cannot return the product since it has been opened. As their returne policy written on a receipt is so vague that everyone can interpret it whatever way they like. See my privacy policy. BIG MISTAKE! For assistance with an order, please contact a Gift Registry representative toll-free at 800-727-4858. My family been shopping with them over 40 pluse year's, I will take my business elsewhere. I bought a skirt which I wanted to return, no return slip in box, was an online purchase, I went to the sight I was directed to and found nothing but a shipping label which I downloaded. 30 Days. A pickup and/or restock fee may apply. Bring the eligible item to any Neiman Marcus store along with your receipt and/or return slip, which you cancreate and printout online, using your order number. Sales Division, 4121 Pinnacle Point Drive, Dallas, TX 75211. ts simple, yt effective. I order two blouses and they are two small, I thought I would order them larger but it this is the return polcy, I just want to return them and credit my credit card with the prices. [+] City, New York. The sales associate will help you return eligible purchases. The remaining terms and conditions of the Neiman Marcus Return Policy will remain in effect. On the back of my packing slip, their return policy is very clear, and they processed my return exactly as they said they would. Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose. I didn't the next day either. Does Neiman Marcus accept returns without a receipt? I bought a dress online, it too bag then i retuen it by DHL on 1Feb then Neiman Marcus received on 2 Feb, after 21 days (21 Feb 2017), i send them email for my refund status, they reply me : their ecords indicate that my return is in transit to our warehouse. I have spent many many thousands of dollars here. I live in a small town and shop online.