/Q 1 I never signed or agreed to anything. Any advice on how to stop them? 24/7 monitoring | 04/13/2023. Here's the facts. ADT Solar appears to be highly responsive to customer complaints on the BBB site. I tried calling their customer support and was transferred from rep to rep as they did not have a clue of what was going on with my project. BBB reports on known marketplace practices. At ADT, were all about keeping you protected. SunPro earned the number two ranking in 2021 from Solar Power Worlds Magazine in a list of residential solar installers. Its transparent purchasing options and A+ rating from the BBB make ADT Solar a trusted provider for homeowners looking into solar. Copyright 2023 Consumers Unified LLC. If youve had a problem with SunPro Solar, you have legal rights. Your solar tax credit can only be the amount that you owe for federal that year, which for us was around $5000. It takes care of all permitting and inspections and backs up its work with a 25-year guarantee that covers labor, power production and certain parts and systems. /Parent 5 0 R endobj Based on BBB complaints and lawsuits, there are a few common problems people complain about with respect to SunPro: 1) Not as much money saved as promised. My review starts with SunPro Solar and moves into ADT Solar. After several discussions and changes, I received and signed a contract on September 21, 2022, and made the initial payment. The compensation we receive for those placements affects how and where advertisers offers appear on the site. The finance company wants its money but I am so frustrated. Telemarketers will use phony names that sound legit in order to trick consumers, such as Go Green Energy Center, Utah Public Utilities Commission, California Public Utilities Commission, CA Green Energy Center, etc. Our content is intended to be used for general information purposes only. So, my overall Rating for the company is (1 * star) and DO NOT RECCOMMEND THIS COMPANY AT ALL!! Do not do business with either. endstream And I got noticed from ADT that because of their design guideline they can't proceed with my contract and I lost all other options that I could have selected and now it is impossible to get approval for NEM2.0 since deadline has passed. We know its annoying and disruptive to get a call from a unknown number and answer it, in this post I will show you what steps you can take on your side to end these solar spam calls once and for all. ADT Solar partners with solar loan providers to offer zero-down financing. ADT Solar offers the ADT Solar Referral app. The installers spent 7 hours in a van due to unforeseen problems. From educating consumers on available solar incentives to offering a mobile app that tracks system production, Momentum simplifies solar panel installation. Highly recommended! Phil H. Since being purchased by ADT, Ive been receiving multiple robo calls a day from Sunpro. | Douglas, Georgia The information and savings numbers depicted above are for demonstration purposes only, and your results may vary. The community protects each other from e.g. These are used to get an impulse buy from the customer to secure the deal. *Current areas/regions where solar service is available. Rosalinda Gonzalez The This Old House Reviews Team is here to help you take advantage of this flourishing industry with in-depth research on thebest solar companies in the United States. SunPro Solar is one of the most successful solar panel installers around and the ADT company acquisition further solidifies the business as a premier installer. /K 23 0 R and figure out what matters most to you with a solar company. If panels are damaged, customers are covered by the 25-year guarantee and will not pay for repairs. We save maybe only $20 a month. I have called ADT on three separate occasions to complain about this and Ive been assured that the spam calls from ADT Solar will cease. Unsubscribe easily. /Annots [54 0 R] endobj x+ | ADT Solar (formerly SunPro) uses LG solar panels, which have an efficiency rate of 22.3% and have an expected lifespan of 25 to 40 years. Most of the 8 months was spent waiting on approvals (engineering, design, electrical, local . SunPro has actually been sued before for allegedly spamming people with phone calls. Report Spam Number. My Dad, who was terminally ill, was talked into signing a 38k agreement to add panels to his house. An error occurred when trying to submit the form. SunPro Solar, LLC is on the receiving end of a proposed class action filed by an Ohio man who claims the defendant placed robocalls to his cell phone without his consent and in violation of the Telephone Consumer Protection Act. 0 g Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Posing as an electricity utility company or government associate:I myself have received many of these calls. Q Get a Quote 1.66/5 Average of 389 Customer Reviews Customer. SunPro Solar, LLC is on the receiving end of a proposed class action filed by an Ohio man who claims the defendant placed robocalls to his cell phone without his consent and in violation of the Telephone Consumer Protection Act (TCPA). You can also verify your solar systems health and share metrics on social media platforms. Read more here: Camp Lejeune Lawsuit Claims. 7 months. There are numerous ways to sue one if they treat you badly as a consumermost states have consumer protection laws that give consumers the right to sue to stop unfair or deceptive business practices. I feel that ADT solar was responsive to my needs and acted heroically when unforeseen problems arose. The app we have doesnt have the same numbers ADT solar has. We know its annoying and disruptive to get a call from a unknown number and answer it. Please accept our apology for the poor service you feel we have given. >> Call (866) 450-1012 or submit your information to get your free customized solar estimate. /Length 1633 On November 9th, 2021, ADT announced its intention to acquire Sunpro Solar for approximately $825 million in cash and ADT stock. Solar genuinely helps homeowners save money on electricity and help the environment. They are a complete rip off and now we will have to out pocket money to get an attorney and try to get our money back that we paid for the system. Kneupper & Covey PC is a Georgia Professional Corporation with offices in Georgia and California. With Sunpro Solar I purchased the Tesla Battery for the house. Keep an eye out for solar energy phone calls when monitoring for spam. ADT Solar offers free estimates and energy audits to get you started. 27 0 obj New cases and investigations, settlement deadlines, and news straight to your inbox. SunPro installed the second most kW in the country in 2020 at 94,959 kW. You receive $35 for each qualified referral and $25 for your friend(s) meeting with the company. 9 0 obj I am sad, and now I am angry. How many solar panels does it take to run a house? q To support this business model, This, Offers self-monitoring through Enphase MyEnlighten, Monetary compensation for poor-performing panels. You only pay for the electricity not produced by your system, and any excess power will be sent back to the city grid. It has been a long process with the electric utility provider, supply chain, and personal shortages. The only reason that I gave 1 star is because I had to to write the review. >> >> Receive up-to-date information and news about what is going on in the solar industry, updates on our services and features, and more. Run around, if you like getting the runaround, being lied to, ripped off and ignored. They worked professionally and were open to my uninformed questions. >> Obviously thats a big problem if it happens to youyoud be paying both your electric bill and the bill for a nonexistent solar power system. >> This is a service offered by Hello World Digital. Some customers have reported damage to the roof after SunPro Solar came out to install the panelsand that they couldnt get the company to come back and fix it. 16 0 obj They also stated that the earliest they could send a tech was 3 weeks. >> I signed contract with ADT Solar on Feb to add solar panels before new metering NEM2.0 starts in California. /Type /Catalog Finding a solar company means doing thorough research. 1 0 obj Reverse Phone Number Lookup. /MediaBox [0 0 612 792] If youre thinking about going solar and want the process to be easy and pain-free as possible. This feature automatically silences all calls from numbers that are not in your contacts list.. In 2023 they sent installers to finish the work and establish permitting. /JS (AFNumber_Keystroke\(2, 0, 0, 0, "", false\);) This should be a last resort after multiple attempts of telling them that you do not want to be contacted. /Type /Pages Once the company installs the panels and the city utility installs the net meter, the system starts producing power right away. Kathy Kuhns The company also provides full-service installation, including financing options and. ADT sells security systems for 1500-$3000 security systems. (JG) Subscribe to Justia's Free Newsletters featuring . What problems do consumers report with SunPro Solar? Later I had a roof inspection done due to some shingles on the front side of my house that needed to be nailed back down. The system is not with the salesman and his manager told us. The company completed its acquisition of Sunpro in December 2021 and rebranded to ADT Solar. I'm like that is a whole month of me paying for something I'm not even using what is the going on?? To clarify, the Federal Investment Tax Credit is still at its maximum 30% throughout 2019 before it steps down to 26% in 2020. 6 0 obj Heres a sample of the companys BBB customer reviews: We had a very good experience with Sunpro. /Type /Outlines Operating as ADT Solar, were creating a fully integrated smart home experience that includes home security, automation, and energy management. endobj We know getting solar can be complicated, but our professionals handle everything along the way, including system design, city permitting and working with your utility to get your system connected. We value your privacy. I was given a clear statement of work, guarantees, and of the financials both purchase and projected savings. This company preys on the disadvantaged and elderly. The company has installed solar on over 25,000 homes, and Sunpro reviews have been largely positive, giving it a great nationwide reputation. I STILL HAVE ABOUT A $75-100 LIGHT BILL EVERY MONTH. The company installed the panels and had electricity reran while my Dad was in ICU and unfortunately never came home. << 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Shady data sharing and promotional tactics break the laws in place for appropriate phone solicitation. Kelly J. Not only do you receive the most efficient type of solar panel on the market, but you receive panels produced by one of the most recognizable names in electronics. An Inc. 500 company, Sunpro Solar continues to expand as the demand . A Customer Relations agent will be reaching out to you to discuss your concerns further. Call us now for faster service. At SolarTech, we prefer to talk to people that want to talk to us. Finally get inspection that failed.. Expect a call from an ADT Security Specialist as soon as possible. Not only that but there were large bare spots on my roof under and around the panels. The company has racked up a number of Better Business Bureau complaints, and our lawyers are experienced with helping consumers whove been treated badly by solar installers. If a company promises you something and doesnt deliver, thats false advertisingand you can also sue for breach of warranty when a company claims its product will do something and wont fix it. Beth The best single day weve received is maybe 50 to 55%. >> Nick is a content creator with a background in DIY home renovation, maintenance, repair and trends. Then make your decision. They also state that if you receive an unwanted call after 31 days from registering on the do not call registry, you can report it here. Many performance warranties for solar panels last for 25 years. These panels also have an average lifespan of 25-40 years. endobj This company lies about everything from what Solar can do for your light bill to when somebody is coming to fix the problem. They said there was a bulk payment due in approximately 22 months of $13,230.3. Verizon, ATT&T, T-mobile, and Sprint provide a $2.99 month service for premium caller ID. >> /Parent 5 0 R If you default on your solar loan payments, the lender can repossess the solar equipment. They sent out several different people, before we paid them, whom were "posing" as electricians to shut us up and all they did was screw the Enphase up even worse. /Matrix [1 0 0 1 0 0] /Type /Metadata Using solar power as a supplement or replacement for conventional electricity has become popular over the years, particularly in residential neighborhoods. 7 0 obj << Call or complete the form and an ADT specialist will contact you with a quote. 10 0 obj They also guaranteed me that I wouldnt have to pay on the loan until I was up and operational which was FALSE. << Also, scammers may utilize text messaging and mobile apps to demand or collect payment. An ADT Solar Energy Specialist will contact you to schedule your estimate and help you determine if solar is right for you. Robokiller is unique by using answer bots that talk back to the telemarketer and tricks them into thinking they are talking to a real person. And most states also allow you to sue for fraud or other unlawful conduct. All rights reserved. If something like that happens, its not something minorif you cant even live in your house because the electricity is out, then you deserve compensation for it. 335957) are responsible for the contents of this website. ADT Solar doesnt outsource to other contractors for repair and maintenance of its solar arrays, and all systems come with 24/7 online monitoring. The number of solar panels required to run a home depends on factors such as electrical usage and your homes infrastructure. ADT Solar provides microinverters from Enphase Energy . BBB is here to help. For more than a year now I have been getting frequent spam calls from ADT solar. With ADT Solar, that now means helping you start saving with solar solutions*. ADT has entered into an agreement to acquire Sunpro Solar for $160 million in cash and approximately 77.8 million shares of ADT common stock, for a total enterprise value of $825 . >> Review for ADT Solar (formerly Sunpro Solar) Office location: 108 Kelly Rd, Niceville FL, 32578 03/07/2022 Got Screwed by Sunpro/adt Pensacola, FL SCAM Sunpro/ADT scammed my elderly parents. /S /JavaScript Yes, ADT Solar provides a 25-year warranty on labor, power production, panel module performance and Enphase microinverters. endobj endobj Some customers have reported that their panels were installed by SunPro improperly so they couldnt actually get any sunlight (and so they didnt work at all). Thank you, you have successfully subscribed to our newsletter! It is important to research solar companies that have been business for several years to avoid being stuck with a company that will not last the length of the warranty and offer high quality panelsthat are highly efficient. A link has directed you to this review. 5. They said our bill would go down to 15 to 25 or $30 a month. No one showed up If your roof gets damaged during a solar panel installation, thats negligenceand you have legal rights. Over a year ago almost 2 I purchased solar panels for $58,000. We have been waiting 7 months to have our solar system turned on. 25 0 obj >> endobj Please help me resolve this issue. I informed them that we already have solar system with other company and they visited my home for three times to make their design. The company provides monocrystalline solar panels produced by popular brands, including Panasonic. We live in Central Iowa and it's looking . How BBB Processes Complaints and Reviews. How many solar panels do I need to maximize savings? . William The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers. Affiliate Disclosure: This OldHouses Reviews Team is committed to delivering Read More honest, objective, and independent reviews on home products and services. You can register by visiting this website, or you can register by calling 1-888-382-1222. endobj /MediaBox [0 0 612 792] We offer flexible financing options. ADT Solar relies on the solar equipment manufacturer Enphase to offer 24/7 solar monitoring services. If you've gotten solar panels installed by SunPro and feel like you didn't get what you were promised, call us at 657-845-3100, or e-mail us at contact@kneuppercovey.com. **Batteries may be purchased as part of your customized solar system. Expect a call from an ADT Security Specialist as soon as possible. /Filter /FlateDecode If youre interested in solar services from a reputable provider, you can get a free quote by filling out this simple online form. All Rights Reserved. They simply want to push you off and not fix the problem! STAY AWAY FROM ADT SOLAR. This is useful if they are violating the national do not call list. Homes with solar typically have a five kW system. Now you can choose a solar provider with the same confidence you have choosing ADT for your smart security. All reps aren't returning emails or phone calls. 30. /Subtype /Widget /DR 3 0 R Gage is more than capable, the installers were excellent. Now they want $3000 to cancel. A company cant charge you fees like that if you havent signed anythingand trying to do that is a classic unfair business practice. Antonio v. Sunpro Solar, Llc - 1:18cv422 ADT chose to partner with Sunpro because they share our commitment to exceptional customer service. Enjoy reading our tips and recommendations. We value your privacy. By all means, have ADT solar do your project. >> The only Solar Company in Florida dedicated to the best value and performance to the customer. >> Google and Nest Doorbell are trademarks of Google LLC. Do NOT trust them |, How to Stop Solar Spam Calls (Updated 2018). On the state level, you can save money on your solar system through various policies and incentives. In some areas, you can get rebates and tax credits. ET stream DONATE NOW! The company maintains a customer contact department which often answers my questions immediately as they track progress of my job. To estimate how much solar energy your home needs and how much solar panels will cost, use the National Renewable Energy Laboratory PVWatts Calculator. ADT customer service is one of the worse customer services I have ever encountered. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Well start sending you the news you need delivered straight to you. Well guide you through the process. Offers 7 panel brand options 25-year workmanship warranty . The product/service names listed in this document are marks and/or registered marks of their respective owners and used under license. 14 0 obj | Plattsmouth, Nebraska Our rating system for solar companies is on a 100-point scale based on five factors: To share feedback or ask a question about this article, send a note to our Reviews Team atreviews@thisoldhousereviews.com. Building 2, North Little Rock AR, 72113, 1003 Century Street, Springdale AR, 72762, 5811 Midway Park Blvd NE, Albuquerque NM, 87109, 801 SE 59th Street, Oklahoma City OK, 73129, 630 Blue Ridge Terrace, Columbia SC, 29203, 297 Garlington Road Unit E, Greenville SC, 29615, 1258 W Southern Avenue Suite 101-102, Tempe AZ, 85282, 78 Columbia Drive Units F&G, Pooler GA, 31322, 3916 Tradeport Blvd. /Length 10 New areas/regions may be added. But some consumers report that the company isnt all its cracked up to be. 3 0 obj This is a multi-location business. Don't waste any time on this company! /Kids [39 0 R 40 0 R 41 0 R 42 0 R 43 0 R 44 0 R 45 0 R 46 0 R 47 0 R] Overtime these panels need to serviced or repaired by a different company when the installation starts to fall apart. Our primary firm address is Kneupper & Covey PC | 4475 Peachtree Lakes Dr. Berkeley Lake GA 30096. /F2 53 0 R Bear in mind a solar panel does not die after 2530 years. ADT installed panels and battery in 2022 to allow me to file for tax credits. If it is a human calling you, say Please put me on your do not call list or do not contact me with unsolicited offers. This will communicate clearly to the sales person that you are not interested with the proposition they are making. | Norfolk, Virginia I turned the whole mess over to ADT customer relations. 23 0 obj endobj They keep telling us our system is exactly what we signed up for. One of common scams is that one of the imposters will distract the customer while the other steals cash and valuables. Consider us the spray foam insulation . | 03/16/2023. 200, Cornelius NC, 28031, 2101 Westinghouse Blvd Units 107 & 108, Raleigh NC, 27604, 38340 Innovation Ct Bldg G Suite 704-706, Murrieta CA, 92563, AL LIC #34822, AL LIC #26342, AL GC LIC#34822, AR LIC #M-9565, AR LIC #0366250719, AZ LIC #ROC323436, CA LIC #1080382, CO LIC #ME.3000415, CO LIC #EC.0101777, FL LIC #EC13001242, FL LIC #CVC57068, GA GC LIC #GCCO006378, GA LIC #EN218028, GA LIC #GCQA00637. want[s] me to give [it] $3,000. /ZaDb 38 0 R 13 0 obj endstream This app lets you analyze system performance against weather data. ADT SOLAR - 27 Photos & 20 Reviews - 2035 Royal Ln, Dallas, Texas - Solar Installation - Phone Number - Yelp ADT Solar 20 reviews Claimed Solar Installation Open 7:00 AM - 8:00 PM See hours Write a review Add photo Photos & videos See all 27 photos See All 27 You Might Also Consider Sponsored Comfort Masters Heating & Air Conditioning 29 24050885, not admitted in Georgia) and A. Cyclone Covey (GA Bar No. On their page they state that registering your phone is free and after your register, other types of organizations may still call you, such as charities, political groups, debt collectors and surveys. Stop unwanted calls and get the caller id for an unknown number. Customer Reviews are not used in the calculation of BBB Rating. /Kids [50 0 R 14 0 R] My husband and I have made repeated calls to customer service and have also sent text messages with our so called "Account Manager" who by the way is probably a computer because she never answers the text messages, and we have received absolutely NOTHING from them. /Pages 5 0 R When getting solar, similar to choosing a vehicle off a car lot you should implement research to help make an educated decision. /T (Total Fee) W The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Pushy, aggressive solar salesmen lower the value of solar. Keith and Alice Hughes April 2023, still no solar and company has started entire process over. Some consumers say that despite having a specific timeline promised when the solar panels would be on their roof, SunPro didnt actually deliver. No payments have been sent since my Dad passed before they were working for him to even enjoy the savings they promised. Please see our. This started maybe two weeks ago. ADT Solar is accredited by the Better Business Bureau (BBB), where it holds an A rating. /Resources 33 0 R stream Our lawyers can help if youve had a problem with SunPro. The installation was conducted by a very friendly, efficient team, who installed 40 panels, set the control box and wired into our breaker panel in less than a day. What are the pros and cons of solar energy? 15 0 obj This rating is based on the BBBs understanding of how the company handles customer complaints. The company also accepts solar loans from banks and credit unions. Kevin Kneupper (CA Bar No. Ripoff Report on: Sunpro solar - Sunpro they only lie to make a sale kansas wichita. Transparency of Pricing and Sales Process, Dan Telfair Do not go with ADT solar. /Ff 12582912 >> *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. endobj The company offers a 25-year power production guarantee. Defendant shall file an answer to the Amended Complaint within fourteen (14) days of this Order. 4. One customer reported that SunPro tried to charge him cancellation fees without even having a contract between the two of them: About 2wks ago, SunPro rep Chase came and gave me an estimate on going solar. Sunpro's chief executive, Marc . /Font << ConsumerAffairs is not a government agency. 2023 ADT. /Rotate 0 Read our review of Momentum Solar services and installation to decide if the company is the best solar provider for you. Contact us to activate your ADT system Call (800) 653-5416 or fill out the form below and an ADT Specialist will call you, from time to time, about ADT offers. The company manages the entire solar process from start to finish. 7 Months ago they damaged my landscaping and electrical wiring which they have yet to fix. >> Since that time, the company has become one of the biggest residential solar installers and one of the most respected. endobj This compensation comes from two main sources. We can take a look at your claim for no charge and see if well be able to help. /Outlines 4 0 R If I ask for updates always replied with will give updates end of the day and that repeated for few days. The only silver lining in this whole situation is that my insurance was able to take care of it. In this post I will show you what steps you can take on your side to stop these solar telemarketing calls once and for all. They never told me anything was wrong with the roof and the panels went up. Even if you have a past-due balance that needs to be paid, they will send past-due notices in writing before shutting off service. Utilizing google searches, solar review sites, and word of mouth will help you find out how many reviews the company has, the quality of their reviews, and how long the company has been in business for. Systems come with a 25-year, legally binding power production guarantee, along with warranty coverage. | Green Valley, Arizona The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. These applications have spam filter built in and will identify where the phone number is coming from. My husband and I were so excited to become solar customers and play our part for the environment. ADT Solars website provides plenty of information about solar and things to consider, but finding specifics about how ADT Solars process works is tough. /V (0) /S /JavaScript 1,424. /C 21 0 R emoji_emotions100% true reports! Thank you for expressing your concerns with ADT Solar.
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