Click here for more information on the returns process. But if you cant deal with the amount of orders then you shouldnt have that amount of products listed for sale. someone tell me what's going on! Please print the order confirmation page or record your order ID number for your records. You'll receive a confirmation email after each shipment leaves our warehouse with shipment Do not shop here. I think they are efficient with sending out orders but if you actually run into a problem, they are not prepared to assist you. This company need to hire good people to handle customer complaints.I bought a sneaker for my son and pay for ups shipping, I was shipped with ups but end up in local post office.the post office some how misplaced my package.I spoke to finish line customer service and was promised to get a replacement with 2days shipping.when I called next day to verify if package was shipped, It was not and they telling me to go pick up my package at post office.after I explained in plain english that the package is lost by post office.I ask to speak to a manager but was not allowed to speak to managerI wont be buying nothing here again.they should start the star count from zero not 1 so i can give them zero instead of 1 star. I spoke to a gentleman who I had problems understanding. I called customer service last week and informed them of my issue. This could be attributed to no inventory available or insufficient/incorrect billing information." I will never order another thing from them. Finish Line gave Sports Illustrated my card number without my permission. We were then approached by another employee who failed to properly explain what should have taken place. Edited by: admediauk on Jun 3, 2014 7:43 PM. Territories we do business in. I purchased a pair of sneakers from finish line a couple of weeks ago and used my credit card. Just make sure that you have a physical store available should any issus arise. Bottom line, based on two different occurrences 5 months apart as explained above, Finish Line has been negligently advertising heavily discounted items most likely to lure buyers to buy other products - a form of deceptive advertising. Orders with more than one item may be shipped from separate fulfilling locations so you can get all your items as swiftly as possible. Also my order charged me for each item I ordered instead of just once. Dont mean to be rude. Dealer B's 3rd order isn't a Crew cab, but after 2 and 1/2 passes 2 tone is exhausted so again nothing scheduled. Because I found the deal through slickdeals, I went back to the deal thread and saw that that others were posting the exact issue had happened to them, in various other sizes. Valid forms of ID include U.S. Military Services Privilege & Identification Card, Uniformed Services ID Card, DD214, VFW Membership card, Veterans Advantages VetRewards Card, VA Veterans ID Card and American Legion Membership Card. The computer girl said no you can't. By using our website, mobile app or other online services, you agree to these, Do Not Sell or Share My Personal Information, Your order confirmation email will have a purchase ID number at the top of the email. Does Finish Line offer international shipping? He wore them one time but they hurt his feet so he went to exchange them for a larger size. If you select PayPal or PayPal Credit, youll be directed to PayPals website. WebWe are still working hard to bring you fresh content and good vibes, even in these trying times! why is my finish line order still processing. THEN I try to live chat Finish Line only to find out they have their live chat closed. Tip for consumers:It would have been nice to know that you could not exchange the shoes under any circumstances if you wear them. The customer service people are trained to say "I'm sorry, I'm sorry" But they cannot actually help you, so please do not expect any real service. The company's customer service is generally considered to be good. They told me the shoe was in stock and charged my credit card.the shoe size was showing in stock online at the time of purchase. It seems to me that in light of the companys own mess up not once but twice it should not matter how they corrected the problem, it should have been corrected, including but not limited to sending me a pair of shoes even if they were a bit more expensive. #finishline is the worst site ever. I was initially told the only options would be to return the shoes for a refund to his grandmother once they received the return and in 5-7 business days she could order again (The lady who ordered the wrong color in the first place) or I could drive an hour away to the nearest store and exchange them. Contacted customer service and returned them to recieve a a pair of 7.5 mens, 9 in women's. I was very disappointed and Finish Line has left a very Distasteful mark with me. Unacceptable. When I called about the item, I was on hold for 40 minutes. I went into Finishline at Parks Mall in Arlington yesterday evening(April 3rd, 2015). WebAnd since we process orders on a first-come-first-serve basis, you may get a "Youre in line" or "Waiting for your turn" message when shopping. There was no other customers in the store but me. The thing about it is, the store looked abandoned when I walked in. Does Finish Line offer competitive prices on athletic footwear and apparel? Missing order of running shoes. If theft is that bad, get a security guard or make the manager come from the back and see what is going on. You can't because "people steal." If the item is available when its your turn, well reserve it for a brief period, add it to your shopping bag, and notify you. Gain trust and grow your business with customer reviews. Contacted customer service through live chat, and 34 minutes later I was told, Finish Line is still By visiting finishline.com and our mobile app and keeping up with our social channels and our emails, youll stay in the know about launch times, product releases and product sellouts. Not a moment sooner. I honestly don't see what y'all are complaining about and you shouldn't have a reason to. I ordered a pair of Air Max 2015 and when I received them on 17 Nov 2015 they are used and the inside is dirty and on the bottom the shoe you can see where they tried to clean the dirt off. If you would like to check to see if a Finish Line store near you has an item you are looking for online, try these two methods: All shoes on our Sneaker Release List drop at 10 am ET unless otherwise stated via Finish Line email and/or social media. I called them and they could see my order but didn't know why it hadn't been sent to me. Once I entered my pymt info it flashed back to the same screen as if I had to re-enter my information. The second line in the link reads as follows: In some cases, our payment and order detail verification process may extend order processing times, potentially for as long as 21 days. WebIf the shipment tracking status shows "Delivered" and you are unable to locate the shipment, Finish Line is not responsible for the shipment becoming lost or stolen in these WebPolicies. Use the Releases feature in our mobile app, Kids' shoes can be returned to a Finish Line store or by mail using this form, A full refund will be issued after forms are filled out and shoes are returned, No additional shipping will be charged for online returns and exchanges. WebOnce you receive your order confirmation, Finish Line will contact you via email and phone when the order is available for pickup. After entering the info a 2nd time, the same thing happens. The company messed up once by misplacing my order, messed up a 2nd time by sending me the completely wrong item ($10 socks instead of $100 shoes) and now due to their mess up the item I originally ordered over a month ago that was in stock is no longer available and the only answer I got was if/when they become available they will ship them to me..oh and for my inconvenience they will give me a $15 credit towards my next purchase! Civilians who are employed by the Federal government or work on a military base do not qualify for this discount. I placed 2 separate orders and were charged twice on my bank account for each order. 2023Finish Line, Inc. All Rights Reserved. The estimated delivery time for your order is based on the number of business days it takes to process and pick your order PLUS the carriers transit time. The cashier finally helps me find them. For a full listing of our sizing charts, click here. If your billing and shipping address are the same, you can check the box indicating this. I demanded to speak with a manager at this point and told the lady to not get back on the phone until she had a manager or a pair of shoes being shipped to my house this weekend. Horrible customer service. Now store won't refund me my CASH until I drive into one of their stores and return the item they sent to me in error. I order 2 pair of Air Force 1 let's just start with the packing was poor no paper in one of the box then the box is orange inside which stained the sneakers orange laces dirty my other pair look like someone stepped on them all bent up horrible I tried to get them replace just for them for them to say they of out of stock for my items how inconvenient timing horrible waited for my order in a timely manner and they just ruined every thing finish line will not get my business don't even want to get into to refund process longer to get your money back "refund", Tip for consumers:Poor packing not handling with care from finish line, Very unprofessional and not dependable.I would prefer not ever using this website again and would rather go into a store or order from footlocker. What a terrible business and VERY POOR customer service practices! Once you settle into your home, you face a new timeline of making mortgage payments for the life of the loan. It's not fair and I am highly unhappy with your service. I placed an order in early Dec 2015, I was allowed to pick the size and color that I required and it was going to be delivered within two weeks. Keep your credit; I will no longer be shopping at ANY Finish Line. Because of her disgusted look, I knew this was not a joke she wanted any part of. I returned to Finish Line to look at the Nike Griffins $210. Please contact Customer Care if you need assistance. I say no. Read full review of Finish Line and 3 comments. Enter your gift card number and PIN on the back of the gift card, click the "I am not a robot" reCAPTCHA checkbox and then click on "Check Balance". Select your method of payment and provide the billing address. We are a community subreddit largely consisting of employees. After reviewing the items, click "Proceed to Checkout" or "Checkout with PayPal" (to checkout with PayPal, you will select the PayPal method of payment on the Payment & Billing page). To avoid your order being canceled, pick up your item in-store within 7 days after you receive the email notification that your item is ready to be picked up. I wont buy from them again. Just be aware that even if you receive a confirmation email there is no guarantee you'll get it by the date they give you. Delivery and transit times will vary based on the order's final destination. If there is a remaining balance to pay after you apply your gift card, you can enter your debit or credit card information to pay the balance. If the item is available at a store near you, select which store youd like to pick it up at and click Select & Continue." WebI call customer service and say you know you tell your customers it will take 3-5 business days and she says oh well it could take up to 10 busines days because the items actually ship from the store we dont have a seperate warehouse for finishline.com. For 40 dollars as well! Then a day later I got an email conformation that the order was cancelled because the shoe was not in stock! If you are having trouble processing an order online using a debit or credit card, please first contact the debit or credit card provider for verification of your customer information on your form of payment and availability of your method of payment. Check out our Buy Online, Pick Up In Store Program to see if your local Finish Line store has the item you are looking for. I DO NOT TRUST FINISH LINE. They told me no, you're free to return them & exchange or reorder. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Never again I put the step in that store. The claim website notes that they could be awarded up to 25% of the settlement or $181.3 million. Dec. 27, 2022, at 10:00 a.m. Yes, Finish Line has over 600 retail stores in the United States. Before we can consider reinstatement of your selling privileges, please provide us with a detailed account of the steps you will take to ensure your listings comply with our policies. I can see if I was a kid with a bunch of kids, I do understand that stealing happens. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The charge was from sports illustrated. We are not officially endorsed by nor affiliated with Gamestop. Just awful. On this page, you can edit your shipping information and payment and billing information before placing the order. Why is my order still processing its up to a day now. I WILL NEVER PURCHASE ANYTHING FROM THIS PARTICULAR BUSINESS AGAN! I wouldn't give 1 star if it is not mandatory. I finally insisted on paying for the shipping so I could have the shoes shipped. They are supposed to be giving me a $10 credit on my order. Mistakes happen, but the fact they're unwilling to assist a customer in making an error right is unacceptable to me. I requested my money back and they even argued with that telling me that I could wait and she would personally ship the shoes when/if they became available. I told him if it wasn't for him I would just walk out. I provided them with the tracking and here we are 7 days later still no shoes being shipped. PLEASE do something about this. Select "Add to Bag". I was 0.03 cents short so I decided to order a second pair of shoes. I overheard her telling him to quit but he remained apathetic towards her plea. https://docs.google.com/forms/d/e/1FAIpQLSd_lQTOjItdf2jzfNZ1QsMTGY6gpAWA9Eq2BrFiEtBJipcb_g/viewform. My disappointment is that they are not gift-friendly (if you don't live local to a store.) Does Finish Line have good customer service? She walked away and I saw slight tears rest in her eyes. $243.18 per transaction! Click the "Size Chart" link to view comparative sizing (measured in inches) to best understand typical size suggestions and conversions. I just want to cance estimated wait time 47 mins I have a screen shot of 4 hours 11 mins and counting. They shipped from Indiana and I live in Illinois. With our Buy Online, Pick Up In Store Program, we do our best to make it easy for you to find the item you want online, purchase it and pick it up in store. You will pass up a $210+ sale because you assume I would steal before I steal?" Finish Line reserves the right to restrict product quantities per order at our discretion. She said that's our policy and people steal. At that point, you'll be able to add the item to your shopping bag to pick up in your chosen store. Youll receive another email when your item is ready to be picked up in-store. Youll also receive an Order Confirmation via email if you provided your email address during the checkout process. She looked at me from afar and hurried in the back. Simple steps to finish line in Maintenance Work Order. I have had to deactivate my account to deal with the overload Absolutely disgusting. If you have any questions about sales tax you are charged on your order or if you believe your order should be tax exempt, please contact Customer Care. Placed order online only to receive someone else's order a week later along with all of their personal information in the box! I know I ordered something Thursday, shipped Friday, but I wont get it till Monday. This is a MAJOR issue. Plus I sent an email two days ago and still no response. Crappy company by far. I bought shoes from finish line in Newark CA on 10/13/2009. I asked the cashier if I can get free shoelaces or another pair of shoes. Yes, Finish Line provides order tracking information for customers to track their shipments. Another told me I was waiting on a refund without reading the notes. F for Any potential buyer would work away from this even if they are the last store standing. Considering I was giving the shoes as a Christmas gift I needed the box to be intact. To be honest, they ship quickly and the customer service reps are polite, they are just located over seas and sometimes there is language barrier. I came home and called Finish Line that day and was told that someone would reach out to me about my complaint had just been reported. Orders placed after 8pm local time may not be ready for pickup prior to the store closing that night. We will not be patronizing ANY FINISH LINE store again.
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