This is the first time I have ever dealt with TNT delivery services and the service is appalling. Not even sure if they actually knock on my door or not. Worst overall is that the automated system is impossible and will not let you speak to anybody without an account number. Were you able to track it? raised a formal complaint. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. TobiJ View our online Press Pack. Could not tell me when to expect delivery and I'm still waiting. The option for redelivery is nothing more than just an option, as they continue to postpone it day after day. Just awful, Information provided by various external sources. FedEx told us: 'As COVID-19 restrictions have continued to ease, HM passport applications have increased. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. We welcome letters but cannot answer individually. On board the worlds last surviving turntable ferry. | Read 461-480 Reviews out of 1,126 On the day they were meant to collect the parcel, they didnt show up or contact me. I was given a delivery by date, which was acceptable. The support documents are received today, which is 20 days after receiving the passport. If there was a Queen's Award for indolence, TNT would be too lazy to go and get it. However, I received a text message from them at 7.30, and passports where delivered. WebTNT have so far failed to deliver my passport 3 times due to problems at their end. Our appointment was the Tuesday in Liverpool, Adult Passport delivered the Friday, and my child's passport was delivered on the Saturday. Please include a daytime phone number. Id just given up when a white van pulled up and a man delivered it. The problems appear to be with the passport offices contracted delivery firm rather than delays within the department. I wouldn't recommend to my worst enemy. The current state of affairs with sending documents from Saint-Marc to Russia in 2022. By clicking a link you are consenting to this. I ended up paying extra to get the new one sent to me via RMSD and no issues whatsoever. Then they told me they were delivering on that date, before 6pm. And now I have to call begging for answers about something that wasn't my mistake. Your new passport will be sent to your Romanian address with the TNT express mail service once processing has been completed. Im going to ask next time I go to the Post Office. Despite this, many holidaymakers warn aren't receiving their new passport even if they pay for the Fast Track service. Only in the rubbish bin, I have not looked for that message. The petition urges the Government to look into the deal and ask why the firm's apparent failures have not been looked into. Worst experience, worst courier company. Last time I renewed my passport 6 years ago, I used the RM service where you go to the post office, they check your application, photos etc, then send off your application. Alternatively you can claim up to 500 towards the cost of a trip if it has to be cancelled, or towards alternative travel to the destination. At 6pm the tracking status showed that at 4:10pm I was not at home. The issue has created frustration among hundreds of customers - who have set up a petition calling for a probe into the issue. They make it impossible to contact them!! WebMore parcel chaos: TNT took six months to deliver my passport Rehan Qayyum has not travelled since the pandemic began. On 12th March after two calls to TNT customer services, I was told by the customer services person that the matter has been passed on to a caseworker and she will call/ message to update me regarding the consignment. Honestly sh**t service, this company needs to be shut down. Absolutely hopeless. 28 June they attempted delivery but I was not emailed/called/left a postcard nothing. Happily, Angela's holiday company, Tui, has allowed her to change her dates for free. There is no contact with them. Rang at 5pm to see what was happening and was told driver attempted pickup at 15.03hrs which they never. Then they delivered it on a different day than I rescheduled for, and I found my documents creased and folded in the letter box. 1 - Text saying passport out for delivery last Thursday, scan at 6.29am that day says the same. My passport was delivered to the wrong address, despite disclaimer on front of envelope that important items were enclosed. Well when I went looking for TNT passport woes I didnt expect to end up back on AVF! It was a family decision on whether or not it was worth the $80 by then heading to school as a new "This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network," it said. The company assured me it had. They make it impossible to contact them!! I shall be writing to her again to say she missed the point of my email ie the government need to look into the debacle of passport deliveries. This company doesn't have the security to work with important documents such as a Resident card. Can't even stay on hold. Hope you get sorted next week. I called the HM passport office last week and they said the support documents will usually be returned around 14 working days after receiving Takes ages to get through to them on line. and then you call the number, and no one ever answers the phone. The driver did not come to deliver, I was at home the whole day waiting for it as it said "out for delivery" earlier today. Tried contacting TNT waited for over 1 hr to get through and not very helpful. Get Directions. The support documents are received today, which is 20 days after receiving the passport. Your experience can help others make better choices. Avoid this company at all costs. I attended the passport office on Weds 10 Nov to lodge my application. TNT does not provide a one-hour time slot like other companies and does not even offer live tracking. Purcell42 Then they delivered it on a different day than I rescheduled for, and I found my documents creased and folded in the letter box. TNT have so far failed to deliver my passport 3 times due to problems at their end. I went online to look at the delivery tracking to see when the other parcel would come and was surprised to see in the proof of delivery that the driver had forged my signature. Likes of TNT, Yodel etc I don't trust at all. Worst deliver company ever! First they tried to deliver my documents to the wrong address, so I had to reschedule. Really distressed. Moreover, the whole Friday I tried to contact them on the phone, and on the online chat, but I couldn't get through. I have never known such a useless, stupid, unhelpful, antiquated company. "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. If I could give zero stars I would. After going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being conducted. Will I need a booster shot to travel in 2022? Never had this problem with any other couriers. It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. Some desperate punters have even driven from depot to depot to try and find their documents after booking flights abroad. The driver did not request a signature or take a photo of the delivery. It goes against our guidelines to offer incentives for reviews. He sorted out my delivery. It told us: 'We will always be as flexible as we can with our policies and individual circumstances are reviewed on a case by case basis.'. Absolutely hopeless. on 30/10/2020, TERRIBLE SERVICE, JUST SURREAL! Since I did not get any calls or messages, I rang the customer services again at approximately 1820hrs again on 12th March and after a long wait the person who answered claimed he would find out about the consignment and he kept me waiting and eventually the phone went dead. "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. Theyll only change it if the seller contacts them and wont listen to me or what the rubbish driver says. Companies can ask for reviews via automatic invitations. Never felt so disrespected and mistreated by a professional company. TNT is right, because using them blows up in your face! This went on from 8th March and I am still waiting for my consignment. We shouldnt have to have to go through all this to get our passports, though. Nothing delivered, This contact should be given to Royal mail . They system is soo Poor it could win Oscar of the year! I went online 428Franklin Now I have to wait another day for a package that I needed 2 days ago. What Covid rules do holiday destinations have? Wednesday morning we got a text, waited all day still nothing called at about 6pm and was told there is still enough time for delivery to be made as soon as it got to 7pm the delivery date changed again to Thursday I tried calling but their office was closed. I had a parcel to be delivered Thursday. 67095489. At 4:20pm on Friday, the tracking status was: in delivery by 6pm. For more information, feel free tocontact us. TNT - NOT EVEN WORTHY OF ONE STAR, sadly that was the lowest option. Instead of returning it to the supplier, they knowingly delivered it anyways damaged. Welcome to TNT UK. Worst overall is that the automated system is impossible and will not let you speak to anybody without an account number. On three different days! Watch as holidaymakers are filmed battling for sunbeds at resort before 8am, The best way to sleep comfortably in the dreaded middle seat on a plane, The secret UK beach - with pubs nearby where you can swim with cows, I bought a campervan to go on holiday - but I've earnt 25k renting it out, News Group Newspapers Limited in England No. None of the delivery details were incorrect, but I consider this a fraudulent entry / forgery, which could have led to big problems if there was any dispute with the sender about delivery. Having said that I waited at home for 6 days (or made sure there was someone else there and we sat in the window watching outside the whole time). Same issues the following day, but this time the bar code was for another address, not mine. Tax Administration Policy Department. I have a tracking number but not an account number as I'm not the business that sent it but on the business paid for it and is waiting for the delivery which is urgent. So I had a very expensive economy 2-3 day delivery service! WebUtah County issues marriage licenses online, by virtual office visit, and in-office. It said: 'FedEx prides itself on outstanding customer experience and unfortunately on this occasion we have fallen short. I set the delivery date for 11 Aug, track my package at 7 pm because I still did not receive anything, and I see my package is back at the delivery station. She was due to travel on a snorkelling holiday to Egypt on 24 November but has now had to postpone and says it's been a hugely stressful experience. I have found the reviews for TNT to be very accurate. TNT does not provide a one-hour time slot like other companies and does not even offer live tracking. If you haven't seen them by 16.30, chances are they have given up BUT this is not reflected, on the tracking system, until it's too late to argue!! Just a quick update and hopefully this is will be helpful to someone who are experiencing the same problems. Citadel's $300M gamble, 3 Musketeers, Evil Dead Rise, Superman 4K, Three Colours 4K, and good TV! TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. Phone line cuts off regulary. A really frustrating incompetent service. I asked her to pass on what Id said to the Home Office but she has ignored that. on 08/09/2021, I have tried to have my passport delivered on 3 separate occasions so far. For a week I have been trying to arrange delivery through the tracking service but it keeps pushing the date back by a day at a time. Do better!! I ordered some garden equipment which was despatched in three parcels via TNT. Awful service, I really am questioning why so many government organisations are using this inept courier to handle their services. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. Tuesday came it showed out for delivery waited all day and nothing came, at about 7.35pm on Tuesday it changed the delivery date to Wednesday, Note: Orders can only be re-delivered between Monday and Friday. I got letter a week later stating I didn't include my driving license with application, after many phone calls give up and ordered a new license out my own pocket and made an appointment at the local passport office so I didn't have risk posting in again. written by Verification can help ensure real people write reviews about real companies. 67095510. On Friday, they took a picture of my door and said I wasn't at home while in fact, I was working from home and wasn't in a call or anything. Excellent Service, thank you TNT! He was told by the Passport Office that his passport had been dispatched and was due to be delivered by TNT on 8 November. How long are people waiting to hear of TNT after receiving an email from the passport office saying sent You can check tracking yourself Google TNT passport delivery, visit the page click Track and enter your postcode and your PEX application number in the application reference field March 18, 2022 at 5:55 pm #10052 pugalug Participant I had to send my driving licence in to the passport muppets. Chat to a live agent or send us a message, Desperate holidaymakers beg to collect passports from FedEx depots amid severe TNT delays, The firm has apologised for having 'fallen short'. how can this happen the door didn't even have a letterbox just a box on the side of the house which they aren't supposed to post into ? 'Both my wife and I are in our 70's and made a round trip of around 30 miles,' he says. Verification can help ensure real people write reviews about real companies. TYPE HERE Support Topics Duties and taxes Customs Sending Receiving FedEx account Complaints and refunds Invoices and payments I have a question about receiving a package Go to recipient support I was given a delivery by date, which was acceptable. A freedom of information request to the Passport Office showed that in 2018 it issued 6,681,299 passports. This has clearly not happened as TNT have no consignment number for my supporting documents. Live status tracker updated three times to tell me the package had arrived at their depot - how can I trust it!? Eddie1982 States passport delivered 14/02/23. DPD are probably the only courier company I haven't had an issue with personally. My daughter was supposed to go and see her Ill grandmother tomorrow morning, and not to go because of careless unprofessional lazy delivery company drives you absolutely crazy, lost so much money on tickets aswell We recommend you to take a closer look at the method of documents delivery from Saint-Marc to Russia, offered by the international courier service TSM. I went online to look at the delivery tracking to see when the other parcel would come and was surprised to see in the proof of delivery that the driver had forged my signature. We apologise for any inconvenience caused.". I was unable to arrange a redelivery as the bar code didnt work and tracking number didnt work. NOT MY FRONT DOOR. The customer service person took my contact number on the 9th March 2012 and promised to call back to confirm but she never bothered. Most travel insurance policies won't cover you if you're unable to provide documentation needed for travel before departure. For a courier company who is originally a business to business courier service and has only just merged with fedex and started doing residential deliveries I am so happy with the delivery service I have received from TNT, I had renewed my passport and received my passport on the day it was TNT were due to collect a parcel from my home address and then deliver a replacement. "We apologise for any inconvenience caused.". Video, On board the worlds last surviving turntable ferry. Read about our approach to external linking. Applicants have already been warned they may face waits of up to 10 weeks for their new passports to be processed. My driving licence arrived this morning (I needed the passport to renew my driving licence, thats why I was so desperate to get it). FedEx blamed the delays on an increase in passport applications as Covid-19 restrictions continue to ease. Quoting a source at the department, it said that in cases where TNT had lost a passport it was re-printing the document and sending it by Royal Mail instead. I'm here to help you with your questions regarding FedEx services. Hopeless hopless hopless DO NOT USE THEM!!!!! Mike.heath As long as they have a letterbox they will post it. WebDeputy State Secretary on Tax Policy Issues Mr. Ilmrs ucins. Includes 5 waxes. I had to take a day off of work to receive it, as its extremely heavy. All rights reserved. We received regular updates and they have saved our holiday, cannot thank TNT enough. written by Again, no one came or contacted me. WebPassport problem Daughter (aged 16) applied for an adult passport. Managed to book a redelivery but no one turned up, was told it had gone back to depot so could I collect it from 30 miles away, its a table so wont fit in my car! 1774 N University Pkwy. TNT service is completely dreadful, and extremely poor. WebIf your passport is lost or stolen, you must: report the loss or theft to the police and obtain a crime reference number/ letter from them apply for a new passport through your countrys Embassy or High Commission once you have your Yes, it is missing, but stolen is another matter. Dont use them! 'There must be people who have neither the means or indeed the inclination to follow the course we took and frankly why should they have to?'. After taking a day off work and waiting in all day continually checking the delivery status on the last check I had the message delivery failed,unable to contact recipient!! If the driver has not yet attempted delivery or if you do not have a re-delivery card, you shouldcontact us. I havent been able to go away on holiday and I also need to open a new bank account and register as self-employed none of which I can do without my passport. Won't use again! Cant get through to them on the phone. Some options for our customers include: Mail Boxes Etc. To make matters worse, when they foul things up, they NEVER attempt to make amends; it's always the take or leave it service. The courier does not arrive on the designated delivery days. written by Hopeless hopless hopless DO NOT USE THEM!!!!! WebOnly two of the parcels turned up due to an error by TNT (though the delivery was done by FedEx). I had been in all day! Didn't seem to care or want to help. Thankfully the neighbour 2 doors away received it but stated the envelope was thrown outside their front door without an ounce of care for the documents inside and the fact that it was being delivered to the wrong address. First of all online process seemed simple. Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. Never had this problem with any other couriers. In some cases, the Passport Office is turning to alternative postal companies such as Royal Mail, according to reports. 'I could easily have chosen to collect from the passport office, as I live in London,' she says 'But I chose the one-week passport delivery service as I thought this would be safe. "We are aware of some additional reported issues from customers related to missed deliveries by our delivery partners, and are working closely with our partners to establish the root of this issue," she added. You should have reported it stolen days ago. You can also visit theHow to packsection for tips about how to pack your goods in the most efficient way. in Wolverhampton collect from us regularly after each sale. Due to Covid backlogs, passports are already taking up to 10 weeks to process, the Passport Office (HMPO) has warned. THIS IS FRUSTRATING, written by You are using an out of date browser. If and when I get a reply from my MP Ill post it on here. WebFedEx Office Print & Ship Center. WebTNT courier service on behalf of Her Majesty's Passport Office is diabolical. Like this everyone of us should open a petition for home office to 67095491. Keep a record of everything because they will delete things to cover themselves. 'I would simply not have risked using the delivery service if I'd known what it was like,' she says. The courier does not arrive on the designated delivery days. Read about our approach to external linking. written by i have had the same issue yesterday tnt sent me a photo where they had delivered my passport to and it wasn't even my house?? - Buy Hemodialysis Chair,Dialysis Chair,Electric Dialysis Chair Product ,,, espartners.co 05ited_9txto1gq1 on 19/06/2021. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. Very unprofessional courrier service. They seem to miss that most people have cctv and can look back and see that there was no attempt or even a vehicle at pick up point, so some untruths are been told. After going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being conducted. To see all content on The Sun, please use the Site Map. Worse delivery courier ever I dont know why big places like home office working with them for the second time theyve sent me an email saying they try to deliver my parcel and apparently I wasnt home so they couldnt deliver it then u have to reschedule the date, and I was home for the first time and second time no one knock the door, on it website it says delivery time 8am-8pm but they sent me an email at 6 oclock in morning. The passport office allows emergency, same-day passport appointments for a fee but Angela wasn't allowed to do this either because she'd already ordered one to be delivered. Ill give them Monday and Tuesday to at least attempt a delivery. Not sure there is a courier company I trust really. After reading the reviews I was concerned about our 7 Day Fast Track Passports being compromised for our holiday in two weeks time. Now I have to wait another day for a package that I needed 2 days ago. Some have even had their passport or application supporting documents lost by TNT.". Give contract of peoples important documents to a terrible company There were no calls or messages. The BBC is not responsible for the content of external sites. It goes against our guidelines to offer incentives for reviews. written by Please refer to theHow to ship internationallysection for more details on how to handle customs and find out more about export control. on 17/02/2022, I will never recommend TNT to anyone, I was meant to have my passport delivered to me on a Monday as it shows on their website, waited no message nothing at the end of the day when i went back on the site, it has changed the delivery date to Tuesday. I then tried speaking to it via the online chat service but it has told me it cannot help. "Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions," the petition says.
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