A: Dressy attire is appropriate. Travel Partner Friends & Family Rate sales are commissionable. devices. Disembarkation is usually completed within two to four hours after the ship's arrival. We have a signature drinks package on our trip to Alaska what do we receive, also is the Have it all now 40 as we have read. Can you confirm my understanding? If the fine is assessed due to a flight delay, we will pay the fine if you were participating in our Flight Ease program. Volumes vary by package and subject to change. We are excited to announce a new way to cruise with Holland America Line. On the morning of disembarkation, each guest must have settled their onboard account. Learn about Holland Americas COVID-19 vaccination and testing requirements in theHealth Protocols FAQ. Holland America Line provides guests with the following link toCIBTvisas as a service to assist with any visa requirements and/or the collection of necessary documents:https://cibtvisas.com/hollandamericaline. Travel documents, however, are only issued after final payment has been received by Holland America. To clear your cache on a Mac, select Safari on the menu along the top of the screen and choose Preferences. Will my husband and I be able to order wine delivered to our cabin? If you have any questions about whether the animal you wish to bring on board is, in fact, a service animal, you may contact ourGuest Accessibility Department. CPP is available on Holland America Line Cruises and Land+Sea Journeys and is offered as a Standard Plan or a Platinum Plan. Jim. The letter from the child's parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. We assume no liability for any acts or omissions of any airline, including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking or computer errors. If you are unable to transfer from your mobility scooter and alternative arrangements are required, please advise Holland America Line at the time of booking or as far in advance of your sailing as possible. Take a class or work out in the Fitness Center or head outdoors to the sport court and pools. If you receive a busy signal or message, please hang up quickly and try your call again. If the current available price exceeds the original airfare, the guest must pay the additional charge. must be identical to those on your cruise documents. Guests can purchase individual items, multi-day wine packages or an array of convenient beverage cards (for alcoholic, non-alcoholic or soda fountain beverages). Customs pays particular attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. On the last night of your cruise you will need to place your baggage outside your cabin before you retire. The Signature package has a daily limit of 15 alcoholic or non-alcoholic drinks with a menu price of $11 or less. Kan ik met het have it all ook dineren in rudi, s sel mare op de Rotterdam? If we do not have your information by this deadline, you will be unable to sail. Family & Friends Program Offers Exciting New Enhancements Holland America Line is pleased to announce exciting new enhancements to the Family & Friends Program that streamline the process and make it easier for you to book your family and friends on a special rate cruise. In-Room Dining, beverages purchased on Half Moon Cay and any self-service draft beer. Please notify Holland America Line of your air travel schedule no later than 14 days prior to your arrival; otherwise, we will not be able to transfer you from the airport. As to tenders, with the exception of the Volendam and Zaandam, Holland America Line vessels have elevators to the tender level that allow guests to roll directly on and off the ships tender platform. Guests are still obligated to verify such information with the appropriate authorities. For guests with life-threatening food allergies, we ask that guests provide detailed information to ourGuest Accessibility Department by completing a Special Requirements Information (SRI) Form. These inspections ensure compliance with both IMO requirements as well, in the case of the United States, with a detailed set of special requirements under U.S. law that apply to ships calling in U.S. ports. These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head. View Cancellation Policy. The packages exclude purchases made in the Mini Bar, Honor Bar, Chocolate Seduction,In-Room Dining, beverages purchased on Half Moon Cay and any self-service draft beer. 49 0 obj <> endobj Your reduced deposit will be subject to cancellation penalties if the booking is within the published penalty period. The beds can be converted upon request to a queen-size bed if full compliance is not needed. Tickets are nonrefundable. Save on your favorite products. Suites SA7057 and SY5002 have wheelchair access on the right side when facing the bed. Summer temperatures in Fairbanks and other parts of the Interior often reach 70 and 80 degrees Fahrenheit. Dial 18009935483 (US). Please be sure you understand the requirements for a service animal to disembark in each port of call. The new enhancements offer: New Online Applications - A new application process for all HAL employees with a valid HAL . Therefore if you are using a mobility scooter you may be asked to disembark your scooter and enter the coach by the front steps and ride safely in a regular coach seat, transfer to a provided boarding chair and take the lift onto the coach and transfer to a regular coach seat, or ride the lift on your scooter and then transfer to a regular coach seat. And its easy to email or leave copies of your itinerary and important information with friends and family. book by feb. 28 and get a bonus of $400 onboard credit, can you bring guests to the neptune lounge, silver medallion for guests sailing with us for a total of 300 days, gold medallion for guests achieving 500 days, and our high, what are the disembarking procedures at the end of the cruise. The liabilities and obligations of an airline to you, and your rights against an airline, are subject to any and all terms and conditions of the airline's ticket and tariffs and all applicable governmental laws and regulations. Thanks! Once completed, all guests will be allowed to disembark. To find it, go to the . Our ships are subdivided into multiple watertight compartments separated by watertight doors that can all be closed from the ships bridge as well as at the door itself. Accessible Transfer Requirements If your shaver operates on standard 110 AC, by all means bring it (guests with pre- or post-cruise hotel packages may want to bring converters and/or adapters for their hotel stay). Ambulatory Accessible Flight search options include choice of round trip or one way travel, economy or premium classes, maximum number of stops, airline, and layovers en route if desired. On board, everyone has the freedom to pursue their passions, their way. Orange is the color most associated with the Netherlands and the House of Orange, Hollands royal family. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. For Christmas, there are festive decorations; caroling and singalongs; Catholic Mass and interdenominational services; and a special visit from Santa Claus. Jacket and tie are appropriate for gentlemen, while ladies wear a cocktail dress or gown. The new enhancements offer: New Online Applications . For a full overview of all policies, see Worry-Free Promise details. No right of cancellation exists under either of these circumstances. Generally, the ship is subject to certain government procedural requirements upon arrival. If you have a chronic medical condition, please bring a recent report from your physician. kind regards SOLAS, which is regularly updated, establishes standards for constructing, equipping, manning and operating all passenger and cargo ships. Can Transfers, Cancellation Protection Plan (CPP) and Cancellation Protection Plan Platinum (CPPP) be purchased through the Family & Friends Program? There are further inspections conducted by many of the countries that our ships visit. Select All to print all pages. Guests may use their laptop computer or other wireless internet enabled device to purchase and connect to the wireless internet service on board. Guests will be asked to discard open beverages in plastic containers prior to boarding. In absence of running water, the use of alcohol-based hand sanitizers is recommended to help prevent disease transmission. Learn about our health protocols. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests. Hello Additionally, you can call the ship directly from the shore. Q Is it possible to check in for both my travel companion and myself at the same time? In most foreign countries, the laws are not as stringent as those in the United States. Important: Holland America Line recommends that each guest keep all personal identification, airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. You may review your air itinerary by logging into My Account or Manage My Bookings at www.hollandamerica.com. For more information, or to sign up go to www.maketraveleasier.com/Holland or call 18778470045 to speak to one of our customer service representatives. Pack shoes on top of other contents in your luggage to expedite the screening process. Factors taken into account in determining the appropriateness of a port of call include, but are not limited to: Note: If you purchase air transportation independently from Holland America Line, you will be responsible for any and all expenses incurred when joining the vessel in progress. Thank you. The following flight options can be managed by logging into My Account or Manage My Cruise at www.hollandamerica.com . These requirements vary by position and, as would be expected, are particularly rigorous for our senior officers. The following flight options can be managed by logging into My Account or Manage My Cruise at www.hollandamerica.com. The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. Fully Accessible For bookings made in the United States and all other countries not listed above, submit written cancellations to Holland America Line, 450 Third Avenue West, Seattle, WA 98119 or Hal_Reservations@HollandAmerica.com. Guests sailing on voyages that begin in Australia will be able to sail with their service animal provided the voyage does not return to Australia after visiting a foreign port. You may review your air itinerary by logging into My Account or Manage My Bookings at www.hollandamerica.com. More sharing options. If you do not currently have a Holland America Line account, please click Register above. Holland America Cruise Line features special pre-or post-hotel packages that allow you to extend your vacation in either your port of embarkation or debarkation. Thank you for the information. Q Do I need vouchers for my transfers? Children are welcome at our World Stage shows but must be accompanied by a parent/guardian and must be 18 or older to sit in the first two rows. Yes. If you do not have the proper documentation and proof of vaccinations for your service animal required at a port of call, or if there are local quarantine requirements, your service animal will be denied the right to leave the ship. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee that all are able to provide facilities that are accessible to individuals with disabilities. The Family & Friend online application and a downloadable version of the Family and Friend Application and latest offers are emailed weekly and may be accessed at the following link: https://book.hollandamerica.com/FNFApplication. An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. Requests for excursions which are fully booked are placed on a waiting list. Affecting all Alaska sailings, Alaska tours and Canada & New England sailings that visit or transit Canada: Please note that wheelchair lift vehicles are not available in some ports. Ability to bypass unpredictable checked baggage fees, Full money back plus $500 on-time guarantee. If this happens, try closing and reopening the browser. Airline bookings are subject to flight schedule changes by the airlines. We remain optimistic that our approach on future sailings will become more flexible. After the cruise final payment due date, fees up to the full cost of the ticket may apply. Most evenings, smart casual is appropriate and can be defined as slacks and sports shirts or sweater for men and a skirt or trousers and sweater or blouse for women. Please keep these available for check-in. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. View Cruises. Late arrival protection: In the event your flights are delayed or cancelled by the airline on the day you are en route to or from your cruise, our staff is ready to assist you, 24/7. A: A jacket and tie is the preferred attire in all fine dining restaurants on Dressy nights, though this is not required. Fares quoted are those currently in effect. You can easily create your eSignature with pdfFiller and then eSign your holland america family and friends form directly from your inbox with the help of pdfFiller's add-on for Gmail. SHORE EXCURSIONS: Avoid lines at the airport with boarding pass in hand and no luggage to check you can proceed directly to Security. If you are using a PC, hold down the Ctrl+Shift+Delete keys. Finally but maybe most importantly, our onboard management teams, starting with the Captain, conduct regular inspections and self-audits throughout the entire ship. Guests may buy stamps in port or purchase them from Guest Services by charging their shipboard account. Ambulatory Accessible Is there somewhere I can find out what Liquors are stocked in in the bars and do all bars carry the same bottles of Bourbon and Whiskey? Prior to boarding, you will pass through a security checkpoint. In addition, Holland America Line will honor any pricing or amenities that your traveladvisor extends in addition to your onboard offers. Holland America Line will assist guests affected by airline schedule changes so that flights booked will meet ship embarkation and disembarkation requirements. For more information please see the Frequently Asked Questions or one of our Guest Relations team members. The employee is responsible for submitting the application and will be notified within 48 hours of the status of their application. Mail Yes. The way to complete the Holland America FNC form online: To begin the blank, use the Fill camp; Sign Online button or tick the preview image of the blank. If you plan to bring a service animal, you must call ourGuest Accessibility Dept. A The email notification cannot be re-sent; however, reminder notices are scheduled to be sent at approximately 30 days and 14 days prior to departure for those guests who have not yet completed their Online Check-in. Facilities include: For rejuvenation through exercise, Holland America Line spas offer fitness classes to help you achieve optimum health and vitality. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. If you have any questions at all, please call the traveladvisor with whom you made your booking. We assume no responsibility for loss, damage, or delay while baggage is in the custody of airlines. If you booked your air travel through Holland America Line, then we already have your schedule. Nieuw Amsterdam Children 12 or under receive half off in our specialty dining restaurants or can select items from the kids menu for free. Passport requirement when minors travel with one adult on voyages governed by U.S. Western Hemisphere Travel Initiative (WHTI) (includes travel within Bermuda, Canada, Caribbean, Mexico, United States): When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. Q I have opted for a guarantee stateroom. Minors should receive the same oversight that would be provided when visiting locations such as a large resort or theme park. The onset of TD usually occurs within the first week of travel but may occur at any time while traveling, and even after returning home. This is an important item and so please clarify for us. The galley itself has many different areas of food preparation, which can help reduce the possibility of cross-contamination. If you do not adhere to the cruise itinerary and, as a result, violate this law, any resulting fines will be your responsibility. Freestyle Coca-Cola is currently only available on the Koningsdam and Nieuw Statendam. Hi there. Fully Accessible Interliners can now book Holland America interline rates online or by calling our office at 800 766-2911. Who Qualifies? A Bags VIP agent will retrieve your luggage from baggage claim and deliver it straight to your ship, where it will be waiting in your stateroom. Boarding may be denied if you arrive at the pier without the proper travel documentation, and in that case you would not be eligible for a refund. Pack enough medication. However, in the absence of any of the documentation listed above, U.S. citizens can present a government issued photo ID, along with proof of citizenship (an original or copy of his or her government issued birth certificate, a Consular report of Birth Abroad, or a Certificate of Naturalization). Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. if i book a shore excursion prior to boarding can i use onboard credit? If you are pregnant or sailing with a guest who is pregnant they must provide a physicians letter stating the expected due date, medical fitness to travel and the pregnancy is not high risk.
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