Please read our disclaimer for more information. You can read more about Ron's story,, background, and why he believes making the switch from a career as a business manager to delivering as an independent contractor was the best decision he could have made. They've moved away from that. However, if things are slower or you're in a really small market, you may not be able to expect a fifty cent a minute rate. So you were still operating a little in the dark. To learn more about Tom, read his About Page! I have a feeling he is just in his honeymoon phase but curious if anyone has any input. Does acceptance rate matter? Ron Walter made the move from business manager at a non-profit to full time gig economy delivery in 2018 to take advantage of the flexibility of self-employment. At this time it is only a test. The other landmine is when the food was supposedly picked up. Grubhub Mileage Deduction: Writing Off Car Expenses. We know that acceptance rate shouldn't matter. The better you can familiarize yourself with restaurants and the wait time, the better it will help you estimate total delivery time. My uber eats acceptance rate is 24% right now, when that was about 37%,i thought my acceptance rate is low, i am select order:low price,some . However, for most markets and in general, there isnt a minimum rate to maintain. No. We'll look at that some more. While Uber Eats doesn't show the acceptance rate any longer, it's fair to assume they still keep track of it. The only time that I'm letting that influence me is that reverse cherry picking idea if it's a $3 offer I might just jump on it right away. There was a time when Uber was doing a trial where they'd not display as much information if you had a lower acceptance rate, but to the best of my knowledge that has ended. There are situations where drivers suspect that Uber is secretly punishing drivers for rejecting offers. How Much Money Can You Make With Instacart? Many drivers report being logged out of the app after rejecting a number of offers. For example, if you get to a restaurant and find out the food is going to take another 30 minutes to get ready because the kitchen is slow, youre probably best to cancel the active order so you can get back to making money. More High Pay Offers for 50% Acceptance Rate: Is Doordash Lying? Unfortunately, we don't know exactly WHAT that means. The size of the acceptance field is also extremely large, taking up at least half of your screen. Though its true these companies make a big deal of your acceptance rate, constantly telling you when its low, and to get it up for added benefits, for the most part, as a driver, your acceptance rate does not matter. Could this help someone else? Which one is more accurate? What are delivery acceptance rates on Uber Eats? Home Blog Delivery Contractors Gig Delivery Platforms Uber Eats Uber Eats Strategy Does Acceptance Rate Matter on Uber Eats? Once you have marked on the app that you have the food in hand, you want to do everything in your power to make sure it gets delivered. My income, though, has gone way up since I started accepting less. It would help if you had some idea of what a good rating is. But your cancellation rate matters a lot, and if it's too high, you risk getting deactivated by Uber Eats. An ideal acceptance rate would be 100%, but in reality, it can range from below 50% to over 90%. In this video, gig economy YouTuber MooshiMoo also goes over a new Uber Eats update that is showing drivers acceptance rates to customers when they order food. Fifty cents a minute comes out to thirty dollars per hour. The mileage is based on their estimate for the best route for completing the delivery. As an independent business owner who is providing delivery services AS A BUSINESS, you have the right to set your price by accepting or declining delivery offers. Get help with your Uber account, a recent trip, or browse through frequently asked questions. Your acceptance rate doesn't matter on Uber Eats, and you shouldn't accept low-paying orders that aren't worth your time. For example, if you receive 100 order requests and accept 75 of them, you have a 75% acceptance rate for Uber Eats. Each city has its own cancellation policy. Always. You have no clue what you just accepted. Unfortunately they don't define what too often means nor do they let you know if you are crossing that line. If Uber Eats sends you an offer while you're still active on a delivery, you'll only receive the half screen order details without the map. If you want decent pay, don't ever accept anything less than a dollar a mile or nothing less than 6 dollars. I don't know how accurate it is, I haven't tracked that so far. The earnings hit on eats would be dramatic. Obviously you need to make your own decisions. Uber Help page Driving and Delivering What are acceptance rates? There may be issues with a particular delivery, such as excessive wait time, where you may decide it makes sense to cancel out on a delivery. And is there any difference from ignoring or declining a trip? You don't know what the tip will be. . This is because frequently cancelling active orders results in a bad customer experience, which is bad for business. One thing I've learned is that it's extremely easy to accidentally accept delivery offers on the Uber driver app. I have yet to find anything that says exactly how Uber Eats defines their acceptance rate. Keep in mind that your acceptance rate is different from your cancellation rate. Take a week and drive only accepting requests that meet your minimum per mile amount and see if your income goes up or not. You cant check your Uber Eats driver acceptance rating anymore in the app. Realizing his experience could help other drivers, he founded EntreCourier.com to encourage delivery drivers to be the boss of their own gig economy business. Ron has been quoted in several national outlets including Business Insider, the New York Times, CNN and Market Watch. I know a lot of Grubhub and Doordash cherry pickers who would think that's idiotic. You can't switch to any other app by normal means when that happens, making it hard to pull up the map. What happens if I decline a delivery request on Uber Eats? You don't know where you stand. Part of why I choose that method is that it's very easy to implement. If you accepted that last 35 offers out of the last 50 that you received, your acceptance rate would be 35/50, or 70%. Are high acceptance rates actually required? Uber tells drivers that they should keep above an 80% acceptance rate, but "the closer to 100% the better." It includes the statistic in . This leads to happy customers and more orders going out because things are being done faster. Your email address will not be published. I don't think there's a difference between declining or ignoring. He left a career as a business manager to deliver full time for gig economy apps like Uber Eats, Doordash, Grubhub, and others. The best way to keep your completion rate in a good place is to be very careful about which delivery offers you accept. You have agreed to accept their offer and to complete the delivery. There is no requirement to accept a delivery, but once you accept your agreement goes into affect. For example, if you accept eight out of 10 delivery trip requests, your acceptance rate is 80%. However, if you qualify for Uber Pro, you might be able to check your current acceptance rating and the threshold you need to maintain to earn perks. I would pick up an order and find out the customer was 8 miles away. As such, the acceptance rate is an important factor that can make or break a . For me personally, there are two scenarios where cancelling is a big deal. Your choices are to either lower your price or to open things up to other food delivery services. On Spark, your acceptance rating is the number of offers you accept out of the total offers you received. By comparison, Doordash is very clear that their acceptance rate for Doordash drivers is based on the last 100 delivery offers. No. But the other thing is, as soon as you reject an order, they're kicking it back out to someone out quickly. If you get 100 requests that make $5 each, youve made $500, but if it takes you 45 hours to earn that, youve just made $11.12 an hour. Keep the phone in your phone holder and avoid doing anything else on the app when there's a chance an order could pop up. Thats why this post is covering the Uber Eats acceptance rate policy, why it matters, and what drivers should do to make as much money as possible. Acceptance rate does not matter . Tap that to get the following screen: Here you see Uber Eats's Report Issue screen. So you shoot for an average that is acceptable. You agree that you will complete that delivery in a timely manner and in a way that best takes care of the food or merchandise you are delivering. I do just UE (no pax for me). All rights reserved. That would tell me it's less likely to be happening. posted on January 9, 2022 So, I don't think your Uber Eats acceptance rate matters. A bigger part is choosing the right offers. Now, despite Uber Eats not showing your acceptance rate within the app, it probably still calculates this information in the background When you think of Uber Eats as a customer instead of as an employer, it completely changes how you look at delivering for them. When I first came on board I became very picky with the orders that I took and it seems like they have totally backburnered me. No. Is it lowering my chance of getting orders? Checkout: Tom is a full-time blogger and freelance writer with a passion for side hustling, passive income, and the gig economy. For instance, the $4.50 delivery offer in the screenshot above likely had a tip of around $2 to $2.50. They obviously have some leeway. However, if you have a $12.00 offer, subtracting $8.00 leaves a $4.00 delivery fee. They finally started to change things up. How do we know acceptance rate doesn't matter? No, Uber Eats doesn't deactivate drivers for having low acceptance rates. We'll explore: Once you have logged in and hit the Go button on the Uber driver app, Uber Eats will send offers to your phone. Uber Eats does not display the tip separately. After you accept an order, you are free to cancel them as much as you want. As far as I can tell it's all tracking the same thing, but differently. Read more here. Now, even if you don't have access to the map, you know all the other things. Click on the text box below to copy the code. Only round robin (RR) orders count toward your acceptance rate. However, for some reason, Uber doesn't include the map in whatever pops up. Find out why this driver accepts 99% of his ride requests: Finally, its far less frustrating to have a higher acceptance rate than to have a low one. 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I use a 50 cent rule I have to think that a delivery will pay 50 cents a minute or more. I would call support, report that I cannot take the delivery because of the distance, never actually pick up the food from the local restaurant, and still get a warning that I had a delivery that I picked up and never completed. It used to be between $15 and $18 an hour, and now I make between $18 and $25 an hour. Your email address will not be published. Do you know what the reality of ignoring or declining trips to your accepting trips ratio means to Uber and their assumed logarithm? Your acceptance rate is the number of ride requests you've accepted divided by the total number of ride requests you've received while online. The fact that you offered it doesn't mean the painter has to accept it. Can you get in trouble for rejecting too many deliveries? Here's why it's dangerous. Update: As of late 2021, Uber Eats has been testing a new tactic that IS related to acceptance rate. In a recent Forbes article discussing Ubers new math, one of the things mentioned was how Uber possibly selects not just how much they charge customers, but even how they choose the drivers that get the rides. In most cases, there's a high probability that the four dollars is the actual delivery fee, and that the tip is indeed $8.00. Should I deliver during the Super Bowl for Doordash Uber Eats Instacart Grubhub? If so, it's calculated as Accepted deliveries divided by order requests sent to you. The map does display icons for both the pickup and drop off location, however those icons are not always very clear. I use a 40 cent rule on Grubhub and Doordash. The bottom line is, I'm trying to get an estimate of the time a delivery will take. The following includes my responses to those changes and ideas how to evaluate offers based on that. The independent contractor relationship means that Uber Eats is your customer, and not your employer. A lot of factors go into how much you can make. These days, with long waits at drive throughs when the lobbies are closed during the quarantine you can get hung up a long time. Android users are also more prone to accidental acceptances. The same concept applies to your cancellation rate, only with the number of deliveries you cancel after accepting divided by the total amount accepted. Cherry-picking your rides may seem scary at first because of how much pressure these companies put on you, but they do it for them. Uber Eats claims that accepting offers is a binding agreement. This was a huge improvement. It's really breaking down to an average of a $1 per hour difference for every minute that a delivery takes, no matter the offer value or anything else. Understanding ratings That said, Uber Eats is slowly unrolling its new Uber Pro program in different markets. Acceptance rate doesn't really matter with Uber Eats in most cases. A good practice is to try to complete at least 90% of your offers. But, I think once you try it, youll realize how much more you make, how much you were losing before, and youll keep your acceptance rate lower. Or Completion Rate? I've had several times where the cross streets listed were in paralell to each other. If youre interested in freelance writing services or want to partner with This Online World, please use our contact page to get in touch! The dollar amount can vary and sometimes they don't hide it at all on larger tips. Do acceptance rates really affect drivers? The best way that I've found is to set a price. When it's all said and done, the important thing we have to remember here is, Uber Eats doesn't do that. They make it clear in both your independent contractor agreement, as well as on the website. It will cost you more and leave you with less. You'll see a triangle at the bottom left that you can tap on to report an issue. You can also take a rough estimate of your acceptance rate by checking your lifetime completed deliveries and factoring in how many orders you skip versus accept. The short answer is no your acceptance rate isn't important in getting more delivery requests from Uber Eats. Indeed, Uber Eats makes it clear that it doesn't matter. This is when you go back to playing the averages. If I'm waiting more than five or ten minutes between good offers, that's usually a sign that my price is too high for the conditions at that moment. This too happened often on bike deliveries. Indeed, I'm usually accepting 25% or less of the delivery requests I receive. Using the 50 cent rule, doubling the pay comes out to 21. Despite this being a common misconception, understanding why ratios don't matter can save time and money for drivers seeking optimal efficiency! While Uber Eats doesnt show the acceptance rate any longer, its fair to assume they still keep track of it. Uber Eats simply lets you reject the delivery offer without selecting a reason. For instance, a $7.50 delivery won't have a hidden tip. On one hand they talk about completion rate, the other is cancellation rate. So now Uber knows the food was picked up, and they see you were there before. I sorted those 100 deliveries differently, this time on total miles. This is also why things like driving at peak Uber Eats times and double-apping with other jobs like Instacart when Uber Eats is slow is so important. The second question is, how many of those offers pay enough to meet your price. That estimate includes the drive to the restaurant, and then to complete the delivery. The other thing is, if any one platform is slow, I've got the other platforms ready to go so if Uber Eats does slow down, I can grab a Doordash or Grubhub order.
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