For more information, please see our They gave me incorrect shipping information and possibly put the incorrect address because the item is now being sent back (i have used the same address for countless orders, so it's either the seller or the usps just got extremely picky) I've contacted the seller but I have no idea how to go about this situation at all Vote 1 1 comment Best By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. its been probably a week now and the parcel hasnt been re-delivered to the royal mail depot or my house. The next day, I go to try and ship once again. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Cookie Notice They gave me another address, and told me to ship it quick because they are going on vacation. and we wouldnt even be in this situation if she hadnt bought it knowing her address was wrong!! A sub for discussing all things Depop. I took it home and messaged the buyer, telling them that they gave me the wrong address. I've not replied to any as it doesn't sit right with me, has anyone come across this before? Scan this QR code to download the app now. As young as 13 years old can register in Depop, make an account and start buying or selling. Is there a way I can edit the shipping label to reflect the good address? they either want to sent you a fake confirmation email so you send them the item without realizing they never purchased or try to hack into your PayPal. Had about 7 messages in the space of a few hours, all along the same lines. def not my responsibility as a seller to make sure the buyer's address is correct. help! Please read rules before posting. This app icon looks like a black lowercase "d" on a red background. It is not their responsibility to chase up a parcel if it is undelivered, if the address they gave Depop is correct it is your responsibility. which is really annoying cuz i lose the paypal fee, plus i already gave her a discount. Step 4: Tap on 'Connect PayPal'. They gave me incorrect shipping information and possibly put the incorrect address because the item is now being sent back (i have used the same address for countless orders, so it's either the seller or the usps just got extremely picky) I've contacted the seller but I have no idea how to go about this situation at all , seller gave me incorrect shipping info AND, Scan this QR code to download the app now. Did I handle this correctly? Before buying, I did not update my address. Privacy Policy. I messaged the seller and it turns out they sent it to the old . When the package is sent back to me how do i get a new label without purchasing one I dont know what to do and definitely refuse to pay out of pocket to resend these items to peoplehelp , Scan this QR code to download the app now. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. i need some advice (pls) on something thats gone wrong w a buyers order. But I specifically told the seller to deliver it to X address instead. Step 2: Tap on the 'Setting icon' from the top right side of the screen. Cookie Notice RANT!! I love depop but come on the waiting time to recieve the money as a seller is crazy + i understand they have to make money somehow but the fees on sales is crazy! For more information, please see our Scan this QR code to download the app now. For more information, please see our Privacy Policy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. so i was messaging a buyer about a bundle, and RIGHT AFTER she purchased she told me "by the way my address is wrong! Um, no. & i havent received my funds yet. Hell no. I took it home and messaged the buyer, telling them that they gave me the wrong address. Join. she also said ".cant you just write the new address on the label" which annoyed me . I get to the post office and I was told that the address was invalid. Complete noob when it comes to selling, especially in FB Marketplace. Thanks for reading my rant. the funds arent pending on my paypal & i checked my transactions on my bank account, still got nothing. Depop is known to have relaxed requirements. Never provide your email address or phone number to a customer. 2 of the 3 times, the person never bought it again anyways. yeah this is definitely a lesson learnt to always put my address on the back of the parcel!! Girl, do you REALLY think Im going to buy a third polymailer and drive to the post office on your time for seven dollars??? I was so frustrated. This has been happening so often that Ive had to put a disclaimer in every listing saying to double check your address before purchasing. Depop has been no help and Ive emailed about 10 times and also contacted USPS. Of course, the Buyermistakenly gave me incorrect/invalid address and the package was resent back to me. Reddit and its partners use cookies and similar technologies to provide you with a better experience. im so scared she's gonna leave my first below-5-star reviewand yes i am sure i used the new label because i threw away the old one, Scan this QR code to download the app now. i dont use reddit . For more information, please see our RANT!! i jus want my money man. but also im a college student and its midterm season, checking her address is not my priority esp when i had 12 other packages to pack and ship. The buyer messaged me saying it was on the way back to me and if I could please resend it out to her. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Steps 1 Open Depop. just ignore/block. Cookie Notice They said it was their bad and they are going to go to the post office to resolve the problem, but what is that going to do? Please contact the moderators of this subreddit if you have any questions or concerns. your best bet will probably just be to refund the buyer and offer to let them repurchase once you have your item back. So any help would be appreciated! A sub for discussing all things Depop. Privacy Policy. yes, the wrong address was on their depop account. it was then showing as sent back to sender. Im sorry I just hate entitled people. I listed a few things last night, and have had an influx of accounts with no feedback saying they want to make the purchase but require my email address (one said phone number) to check out. they're trying to scam you, buyers do not need your email. 4 4 Related Topics Cookie Notice By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They shipped almost immediately the next day. Today (Saturday 3/11) she messaged me and said she recently moved and the address on the shipping label was for her old house. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I said well first, Im going to have to buy a new polymailer. So between gas money and the new polymailer so far, I have lost money. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A sub for discussing all things Depop. i'm going to phone the post depot tomorrow before i talk to the buyer about what we should do but unfortunately i do think it's lost. wrong address. So if a buyer made a mistake of entering the wrong address and the item was shipped back to me, why do I have to refund in full in order to have the Depop fees refunded to me, especially when it was charged to the seller and not the buyer?? Hi folks, I was selling an item and used FB's prepaid shipping label (via USPS). 4 and our Please read rules before posting. Depop is a vast marketplace where you can buy and sell anything from clothing to electronics. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I was more than happy to refund to just be done with this person, but the buyer is still messaging me asking when they are going to get their item. You can find this app on one of your Home screens, in the app drawer, or by searching. I waited 8 days, but the package still has not came. Please read rules before posting. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. if you used the depop shipping label it isn't your fault or anything. Step 1: Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. I've done this several times. The item will be added to your bag when you tap this in the lower right corner of your screen. But I specifically told the seller to deliver it to X address instead. There are over 100 million items listed on Depop, with 90% of users aged 26 and under. 98. Yeah, that's happening to me too. 2 Select an item you want to buy. Um babe you got a refund- Im not sending you anything lol. Use the address in your Depop sales receipt to ship your item Describe and take accurate photos of the items you list Only use tracked shipping to send items Keep your proof of shipping receipt or take a photo Make sure that the payment clears into your account before you ship I sold with Depop Payments By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I said "well first, I'm going to have to buy a new polymailer." So between gas money and the new polymailer so far, I have lost money. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Privacy Policy. For more information, please see our Buyer gave wrong address I know this has likely been asked before but if a buyer put the wrong address and is asking to send to a modified address, how do I go through the process to refund them and to get the Depop fees refunded as well so that they can buy it again under the correct address? however, the parcel hasnt been sent back to me, because my address wasnt on it. For more information, please see our What can I do? does anyone have any advice? Buyer gives me wrong address TWICE, wants a refund but still expects item?? and our This upsets the buyer and now opened a depop dispute. Privacy Policy. The buyer gives me a new address, then asks when Im going to ship it. If you have not gotten a confirmation in app/on depop website that states "1 to ship" under the "all sold items" icon, then you have not sold an item. I just started using Depop today, posted like 3 things, and within 1 minute . Congratulations! If they request either from you, they are trying to scam you by sending a fake email to you stating you have sold an item to them. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Buyer moved house and gave the old address Related Topics Depop Mobile app Marketplace and Deals Marketplace Etsy Information & communications technology Online shopping Public company Consumer discretionary sector S&P 500 Business Technology Website Finance Business, Economics, and Finance Or could I manually pencil it in & USPS would be able to deliver it properly? 68. r/Depop. They complied with the request and asked for my full name as well. buyer gave me the wrong shipping address. SOMEBODY HELPso i sold a HS fan 2 pieces of my gear. I have 3 different people order things from me the last couple of weeks and after I already shipped their packages they realized they had the wrong address. A sub for discussing all things Depop. The next day, I go to try and ship once again. "so i was like ok ill have to refund u so u can update the address and then u can repurchase. I listed a few things last night, and have had an influx of accounts with no feedback saying they want to make the purchase but require my email address (one said phone number) to check out. I messaged the seller and it turns out they sent it to the old address. uhh maybe i shouldve checked?? Privacy Policy. i think the buyer is a kid though, like genuinely, so i'm not sure if Scan this QR code to download the app now. sold an item for 150 and going to revieve 130 smh. 2 people already shipped 2 of my items & i messages the other person in hopes to correct my address before she ships it but is there anything i can about the already shipped items? Refunding the Buyer and relisting. So sellers have to pay extra for others' mistakes? They asked me to ship it next day, so I did. so i was messaging a buyer about a bundle, and RIGHT AFTER she purchased she told me "by the way my address is wrong!".so i was like ok ill have to refund u so u can update the address and then u can repurchase. Cookie Notice i just purchased like 5 things from different people on depop, and i just realized one of the numbers on my address is incorrect. Cookie Notice 3 Tap Buy. it doesnt have my address on it so i have no idea how it will get back to me. Sorry guys but I need to rant. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Step 5: Log in to your PayPal account. They complied with the request and asked for my full name as well. I waited 8 days, but the package still has not came. so i sold some joggers for 80 and it was just a normal thing at first like i wrote the address on the parcel and sent it. Basically, a buyer purchased a pair of shoes from me and I shipped out the same day (Thursday 3/9). They shipped almost immediately the next day. and our which is really annoying cuz i lose the paypal fee, plus i already gave her a discount. Just an unnecessary headache lol. Last week, someone bought a piece of jewelry for me (keep in mind the total transaction was $7). To ensure you have Buyer Protection / Seller Protection you need to have bought or sold through the Depop BUY button If anything goes wrong with a purchase or a sale, you can report this to us for extra support Direct payments outside of the BUY button are not allowed and violate our Community Guidelines For questions and discussion about Facebook Marketplace. and our however a few days later she asked "girl why is the package heading to my old address in a different state" so i realized oh my lord she didnt even fix her address correctly and she said "this is why i mentioned my old address so u could check to see if it's correct." and our For more information, please see our Please read rules before posting. spoke to the buyer and the buyer gave me the wrong address, and told me when ive got the parcel back to send it to a NEW, completely diff address. and our Buyer needs my email address. I messaged the buyer, and they just dont care about the inconvenience they have caused. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You should refund the order, relist it, and have them buy it again with the correct address. Seller sent item to the wrong address. The buyer gives me a new address, then asks when I'm going to ship it. anyways the second time she purchased i assumed her address was updated and correct cuz she had like 2 days to fix it so i went ahead and shipped it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Had about 7 messages in the space of a few hours, all along the same lines. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The buyer gave me an incorrect address AGAIN. the guy at the depot told me to just wait and see what happens. This has been happening so often that I've had to put a disclaimer in every listing saying to "double check your address before purchasing." my local post office is also no help. Its details page will open. Cookie Notice Reddit and its partners use cookies and similar technologies to provide you with a better experience. i texted him twice but havent heard from him since & he blocked me on ig. Buyer put wrong address : Depop 1 Posted by 2 years ago Buyer put wrong address On the buyers order details she still had her old address and didn't notice until I had already shipped the item. buyer obviously wants it but atm theres nothing i can do and i have a bad feeling the parcel is lost. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Privacy Policy. however it then, as per the tracking, wasnt delivered because the address couldnt be located. Before buying, I did not update my address. If the courier loses your parcel, and your tracking does not say delivered, you, the seller, must refund the buyer and apply to be compensated by the courier for the loss. and our Scan this QR code to download the app now. Buyers with wrong address I have 3 different people order things from me the last couple of weeks and after I already shipped their packages they realized they had the wrong address. Step 3: Now tap on the 'PayPal account'. ? Contacted buyer and got a good address. she also said "cant you just write the new address on the label" which annoyed me even more cuz IF I COULD DO THAT why would i bother refunding u and making u pay again?! i would obviously refund the buyer if they never get the parcel but then i am out of pocket my item and out of 80.