First, youll need to apply with the federal government at, The federal governments National Lifeline Eligibility Verifier (National Verifier), managed by Universal Service Administration Company (USAC), is a centralized system that determines Lifeline and EBB program eligibility. If you have any questions, please visit. Apply now Select Your Plan Once verified, you may shop for Internet online or by calling 877.959.1748 Shop Now Both New and Existing Customers Can Qualify NEW CUSTOMERS I'd Like To Get Spectrum Internet Give us a call and we'll help you shop for services. For information on which launch each state and territory is in, visit theNational Verifier Launchespage. Spoke with many different customer reps for the last two weeks. Thank you for reaching out and providing this information for us, @user_5a042a. Did you fill out all of the information requested? Thank you! I entered my middle name, which wasn't done in all caps to match first and last. Each National Verifier user must have their own login credentials. I have the email stating I was approved and also verified it over the phone with the national verifier. Those 3 goals are: There are three ways to apply using the national verification number for the EBB program. Update: The Emergency Broadband Benefit (EBB) program will stop accepting new enrollments at 6 p.m. EST on December 30, 2021. We go the extra smile to help our customers. WARNING: If you have not applied yet through the EBB national verifier, DO NOT ENTER YOUR MIDDLE NAME on the EBB application. If you do, you will NOT be approved for the program with Xfinity/Comcast and will have to Re-apply to be approved through the national verifier all over again. By time comcast gets their act together for EBB, the funds will be all gone. Our Internet Essentials team would be the point of contact for all EBB issues at 1-855-846-8376. We will use theNational Verifier Launchespage and the NV launch email lists to communicate with service providers about launch specific information. Thank you so much! No. Apparently, Comcast, in their infinite wisdom, do not want to spend the federal government's money, they want to hold on to it like it is their own. I had a small issue with my Dad's credit card today and was immediately put in contact with a live agent at the CC company. Called xfinity again and was told to call the National Verifier. To help speed up your enrollment, be sure to save your Application ID from the federal governments National Verifier. *If an enrollment representative assists a consumer with the paper application, they must complete page 7 (Agent Information) of the paper application form. In case the system cannot automatically verify the consumers eligibility, USAC recommends including the following items with the Application Form: A Lifeline Support Center agent will review the application and send the consumer an eligibility decision via U.S. mail. Medicaid, SNAP, SSI, Federal Public Housing Assistance, Veterans Survivors, and related beneficiaries. Then, mysteriously, an agent made the change over the phone. Each household can only receive one monthly Affordable Connectivity Program benefit at a time. The final time I applied, it appears that Xfinity added more fields to the application, to better match with the National Verifier information. They are obviously avoiding implementing the credit. I talked to at least 10 people, all nice but glueless. USAC will not review all applications that require additional documentation in the staging environment. The transition period ended on February 28. The one-time discount required a consumer co-payment of more than $10 and less than $50. 3. And then submit an application with Comcast. The Commissions Wireline Competition Bureau, other Commission staff and the Universal Service Administrative Company (USAC) are overseeing and administering the processes and systems needed for the EBB Program. WHY?? yes i did fill out the information requested and was able to submit the application to xfinith. Can I apply the Affordable Connectivity Discount towards my bundled services? read more about how household is defined and examples here. National Verifier Budget Devices Eligibility Daily Releases * Minimum service standards and support amounts will be implemented on the later of December 1, 2016 or 60 days after PRA approval. Rejected by Comcast but approved through the National Verifier. This account type is created in NLAD and is called the ETC Agent role, giving users the ability to help consumers apply through the National Verifier portal. That's a whole new animal for Comcast evidently. I can't even duplicate what I did a couple days ago where I did speak to a human but they kept saying it was the government's fault yet it was Comcast sending out the rejection email. The system will also recertify Lifeline subscribers annually. Please ensure all information matches exactly on your applications, and if you continue to run into issues with submitting the app, please reach out to our Internet Essentials team at the below number. To protect and to reduce fraud, waste, and abuse. The are limited funds and the longer we are denied the less funds are available to us for assistance. I probably lost out on a month of the benefit, but I'm happy that it's finally working. There are a number of ways households may be eligible. I am a long time customer and have spent many many hours/days that I will never get back, trying to apply (days receiving error messages with no direction at all through customer service, even receiving information such as "you cannot apply with us until 30 days after you are approved through the national verifier") and now being denied. Did you also get the Comcast email about getting denied or no email at all from Comcast? How do I get help? I'm in agreement with your last thought @NOTATALLPLEASED. I have the information that Lifeline game to give to comcast, name, address and application ID in order to look me up but nobody asks for this at comcast nor is it asked for when submitting the application with comcast. Consumers looking for information on the FCCs Emergency Broadband Benefit should visit fcc.gov/broadbandbenefit. When I called Comcast they told me to call FCC at 1-888-225-5322. When the bill cycle renews on or after March 1, the benefit will change from up to $50 to up to $30 if customers remain eligible for the program. I might have signed with another ISP; Not true again, I have been with Comcast for more than 20 years. :( And yes, to whomever you canreport it! And you can just forget about speaking to a live person. The only way I was able to speak to a Comcast rep was to select an option that was not correct to my needs. I have triple checked that all my info on the xfinity ebb application is matching the info on my national verifier application, so that is not the issue. Hello, @user_51243a. I tried this number & it was automated run-around. After the system approves an eligible consumer, enroll them in NLAD. If the Internet Essential team should be able to help customer on the first time, then the customers would not have to contact them 3,4,5, times. Nearly an hour later, I finally hang up and now I wait another 24-48 hours for another rejection, and I don't see how it will be any different since absolutely nothing different was done to resolve it. What if someone else in my household is already receiving an Affordable Connectivity Program benefit? That stupid voice just wants to send me a link. Why does Xfinity do this to their customers? 116-260, div. It determines whether consumers are eligible for Lifeline. As I said earlier, my 30-year old account with Comcast has my name{edited for violating forum guidelines} with the NV program. I got approved with the national verifier on the first day of the program. I have given up. Online: Use the Lifeline National Verifier application system to create an account and see if you qualify. The system will also recertify Lifeline subscribers annually. This Covid-19 pandemic makes millions of Americans struggling through their livelihood. Increase administrative efficiency to lower the cost of both the government and the EBB provider. How do I apply and qualify for the Emergency Broadband Benefit? There are several things that could cause this error and email to occur. I certainly am! We'll see. Concern moved here for greater exposure to actual Comcast employees. I've been trying since Wednesday to get approved. Your EBB application has been approved". You may only apply your benefit to one service. Click, If you were verified through the National Verifier more than 90 days ago, you may need to reapply. Finally after multiple attempts, my Xfinity EBB application got approved. Any substantial job loss since February 29, 2020, or got a furlough notice. I think it may be as simple as Comcast has my name as Ken and the Verifier program it is Kenneth. In some instances, there have been issues with the application when it went into our system and it sounds like that may have happened to you. Visit these states launchpage for information. Consumers can apply for the Affordable Connectivity Program at AffordableConnectivity.gov. The ACP benefit will appear on the next billing cycle after the benefit is applied to the customers AT&T account. You can, Each eligible household may only apply the monthly ACP benefit to one service at a time. I agree, the phone number is useless. How do I get assistance with my Affordable Connectivity Program (ACP) benefit? For EBB Program National Verifier you can email EBBHelp@usac.org or call for assistance at (833) 511-0311.. Additionally, the program provided a one-time device discount of up to $100 for a laptop, desktop computer, or tablet purchased through a participating provider. So horribly frustrating!! And Comcast does not want to figure out how to solve the problem that a myriad of customers have written about here and other posts. I'm unable to submit another application the National Verifier, because I'm already qualified. It seems even Comcast is having problems with the EBB program. @sofarsogoodI too was finally accepted after multiple denials from Xfinity. We want to ensure you're able to take advantage of the program if eligible. The [Manufacturer Device] is in your cart. On May 12, 2021, the EBB Program launched and consumers could apply for the program through the National Verifier and service providers began enrolling consumers. Again, he didn't know the answer to that. I was approved in May Nationally and have been trying with Comcast since. Hm, that is not good at all. This has taken hours and hours of run around only to be told it was done and now was not. If your bundle also includes a video service, you will be responsible for that portion of your bill, as well as any charges that are more than the monthly benefit. The Low Income Home Energy Assistance Program, Temporary Assistance for Needy Families or National School Lunch Program's free school lunch, you need to call 1 800 VERIZON 1.800.837.4966 and request a New York State Program Lifeline application. The Affordable Connectivity Program (ACP) is a federal program created as part of the Infrastructure Investment and Jobs Act. Consumers can fill out the National Verifiers official Lifeline Application FormandHousehold Worksheet(if needed) and mail them to the Lifeline Support Center (address available on the application form). Comcast on the other hand is under the impression that their automated phone system handles everything for them and you apparently never have a need to speak directly to a living human. If you log in to My Account or the myCricket app, your benefit may not be reflected on your account details. Then you must submit your documents to the national verifier to check your eligibility. In this scenario, if the customers are part of separate eligible households, the customer(s) would need to separate each line onto its own account and each user would need to verify eligibility and enroll in EBB separately.
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