Fully vaccinated Canadians and permanent residents crossing the border were no longer required to quarantine upon their return but they were required to upload their vaccination documentation in the app. Some find it a little bit hard to use," she said, adding that one client'sphone died just as they were approachingcustoms. quarantine/isolation requirements will end for all travellers entering Canada I wanted to check the app in advance of our trip to see if there would be any issues. They are separate things. Earlier this week, Conservative MPsargued Poilievre'sgrowing popularity pushed the Liberals to begin reconsidering their border measures, including ArriveCAN. Then it tls me to wait 12 seconds or 46 seconds & it times me out. I don't have a smart phone, so already at disadvantage. Canadian travellers who have been told they must quarantine after a trip across the border say the app is unreliable and awkward to navigate. Later in July, the government said a glitch in the app incorrectly told travellers to quarantine whenthey didn't have to. It is called traceability. Typical incompetence. i am using windows 11. ArriveCAN is available via the web or as an app for iOS and Android. ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in . Did you sail out of a US Port, called at Halifax, called at a port in Greenland, then returned to St John's? How can I fix this? https://travel.gc.ca/travel-covid/travel-restrictions/cruise, https://www.canada.ca/en/border-services-agency/services/arrivecan.html, Click here to reload the page in order to enable certain features. Told I was sent email with code but it did not arrive. Here is how to fix: Follow the ArriveCAN android app crash troubleshooting guide Here . I spent a few hours this morning on the phone trying to get help, ArriveCan Information Line staff walked me through the steps literally on my computer. 15 days away!!! Land Border Crossing. I DO NOT RECEIVE A CODE TO ALLOW CHANGE OF MY PASSWORD. Filled out all requirements for this app . Keep getting code PF400 I have problems submitting my application keep having an error pf-200 although my internet is fine. Any suggestion and help is appreciated The purpose of mandatory disclosure through the ArriveCAN app is to enable CBSA and health officials to more effectively track individuals entering Canada that may have been exposed to COVID-19 or who are subject to the Order in Council: Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation) (the "Isolation Order"). Tried to reset password again several times. Solve all ArriveCAN app problems, errors, connection issues, installation problems and crashes. I have filled out all of the required information, but when I hit "submit" I get the "Submission Failed" code PF-200. My Arrive can app for some reason has started showing that I should be in quarantine, but the rest of my groups arrive can ard fine . Some issues cannot be easily resolved through online tutorials or self help. Still hope to meet you on a ship some day. That was not my day. Ridiculous. "Someone might not be comfortable with technology. There is nothing new here and it is all quite simple. But how can you cross now? Ive tried numerous times for the last 6 hours and no success/ very frustrated! It usually gets to around 20%, then fails. Yeah, they need to get rid of this. All appears to be going right. I cannot remember password i used. Contact information such as name, date of birth, email address, phone number, and travel document details, Flight number, airport and airline (if entering by air), Quarantine plan (unless exempt under the Isolation Order), Address of the place you will be quarantining or isolating for 14 days, If there are vulnerable individuals at that address, If the address is a group living environment or houses multiple families, If you can have food, medication and other necessities delivered to you while in quarantine or isolation, Any COVID-19 symptoms you may be experiencing, Confirm that they have arrived at the address provided for their quarantine or isolation within 48 hours of entry into Canada; and. Advice? Prior to returning to Canada from a road trip, tried for four hours to get this useless, idiotic form to work. Announcing Our 2023 Cruisers' Choice Award Winners! ArriveCAN is crashing. Then you are leaving Canada to go to the US. While some travellers say they'll be glad when theyno longer have touse the ArriveCAN app when entering Canada, others say there might still be some use for the tool. HI! Merely entering the country with a passport provides the government with tracking data. The cruise in question is with HAL and does terminate in Whittier. Submission of ArriveCAN form has been at 0% for over an hour. Oh sorry. Powered by Invision Community. Leaving from Vancouver on Princess May11, cruise to/from Alaska and return to Vancouver on May 25. Gowling WLG is an international law firm comprising the members of Gowling WLG International Limited, an English Company Limited by Guarantee, and their respective affiliates. Travellers who are in transit and whose final destination is not Canada are not required to submit information via ArriveCAN; and. if yes how can i do itbecause i already did whole app,only time of arrival is wrong. Cannot enter new password. Once your identity has been confirmed, your Advance CBSA Declaration will be retrieved from this app for you to review and certify. Please can you provide some assistance. The current version of the app allows you to select marine ports of entry, but when you go to enter your marine trip details, you can enter Canada as your "Country of original departure", but then the only option is for "Port of Entry: This is the first port of arrival in Canada". They may be using the data for other things as well that we don't know about. Do we both use the same scan which I received. If one boards a cruise in Canada that does not return, no submission is required. Arrive Can not able to upload proof of vax, tried 3 times, ArriveCan on my phone will not delet from yesterday. You say that the correct passport number starts with a "C," but mine starts with an "A." Many thanks. I have been trying to use the ArriveCAN app on my phone. The email address and password is correct, I just created the account and wouldn't have been able to create the account if I wasn't connected. lol. #ircc #cbsa #canadaCanada Border Services Agency has launched the ArriveCAN mobile app to make it easier for travelers to provide their contact information upon entering the country. Other than inconveniencing you, are there any other reasons a country shouldn't do what it deems necessary to keep its residents safe? I managed to activate a type-in option, but the same thing happened. Could that be the problem? If you are a ArriveCAN customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ArriveCAN. When submitting my completed form in I am living in Mexico. There is also an online version of ArriveCAN available here. I pushed create account and nothing . This is my understanding. Do i have to change it ? My is working fine. For me I forgot to select country which I got my second dose vaccine. I submitted all the info for the Covid vaccinations that I received . Some are saying that its a requirement by Royal Caribbean based on this: . If I had waited until departure date to complete and submit within 72 hours, this sign-in issue would have cost me in terms of a cancelled motel reservation. Not saying this will work for everyone, but for me, I rebooted, re-installed the app and then added myself as a traveller, instead of initiating a specific trip. Your next entry into Canada will be upon disembarkation (I am making assumptions that you have a Vancouver return) so that will require another ArriveCAN QR code as you have already used the first one. If you are accepting of ArriveCAN to fly into Canada why do you consider it lunacy to use it on a cruise that enters Canada? this app still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. You will need to present proof at cruise check-in. Here are my conclusions: 1. The ArriveCan website wasnt as clear as you are and so Im happy to have it spelled out. You only need to fill in ArriveCAN once; withing 72 hours of embarkation on May 11. My status is also ok if I use my wifes app as an additional passenger . It's a joke. It is after so many times of trying impossible to use ArriveCan. i want to know how to solve code PF-400 issue. Keep getting message Please check that the email address and password you entered are correct, and that your device is connected to the internet. I have tried numerous times to use the forgot password feature and gotten verification codes. The traveller will have access to basic necessities without leaving quarantine (i.e., water, food, medication, and heat). Travellers to Canada arriving by air are now required to submit certain information through the ArriveCAN app. A pair of hopeful travellers from Regina have voiced their concerns with accessing . We did ArriveCan before leaving home. Travelers can also submit their information by signing in online at Canada.ca/ArriveCAN. We planned to leave on 8/31 but it's not looking good at all. However I can not find this message on my e-mail. The next couple of times it gave an error that said code 3 - 510. You need to complete ArriveCan within 72 hours before boarding any ship which will enter or disembark at a Canadian port. This app is not useable. A new version of ArriveCANlaunched in July 2021, when Canada began easing public health restrictions on people coming into Canada. How do i proceed? Thank you Ms G and FouremcoFour, may I call you Four?, you are correct on my cruise info. Here are some helpful workarounds that should work whenever ArriveCAN app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. Vivian Balfour. Well be doing those Saturday morning with telehealth monitoring. It didnt ask me for a disembarkation port. I tried to set up an ARRIVECAN account for a friend who is going to Canada on Monday, 8/16/2021. How to retrieve it back I am keep getting a porque 503 error, and internet work just fine. Alert! Stuck at 0% and Please wait this is twice. How can I see what was entered not sure what to do, Cant submit the form, always have message SUBMISSION FAILED. ArriveCAN is not providing additional detail, just advance notice of travel. I was able to continue through rest without problems. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". Thank you, Hi, Im sure well get to meet some day. Otherwise, we can submit all that information in-person at the port of entry. So tired of this Arrivecan. My internet works fine. Hangs at 80 percent..Uninstalled and reinstalled sane issue..latest version. His wife passed away from cancer recently. David Roughleyfrom B.C. You do not need a second submission. How to use ArriveCAN ArriveCAN is available as a mobile app on the Apple App Store and Google Play Store. Why I am being told to stay under quarantine. Notice: Starting October 1, 2022, all COVID-19 border requirements, including There are situations where individuals are not required to use ArriveCAN prior to entering Canada, including: Further, if an individual is entering Canada who is exempt from the Isolation Order, for example, if they are performing essential work, such as medical support, essential services, trade or transport, or cross-border work, they are only required to submit their contact information and COVID-19 symptom self-assessment. Your second entry will require another QR code which means, yes, you need to make a new ArriveCAN entry to board the ship. Merci. Please wait. After I press create account. I am unable to resolve code PF-400, Have tried several times to do arrive Canada. I have been trying all evening to log into my Arrivecan app. WE ARE TRAVELLING TO CANADA ON MON 26TH JULY 2021. Not knowing better, used the address on my desk top to fill out the form but I will be using my cell phone when I am travelling, It is g-mail address. With the government set to make the app optional, here's a breakdown of what ArriveCAN was built to do, why it's so contentious and what possible uses it might have in the future. By submitting your customs and immigration information in advance, you will spend less time at a primary inspection kiosk (PIK) or eGate when you arrive at the airport. Notice: Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea. On your device, goto "Settings" click "Apps" select "ArriveCAN app" click "Storage" click "Clear Data" option. I'm reaching out to you because you both seem very knowledgeable about ArriveCan and the cruise specific forums are just confusing me more than everso my question, I will do ArriveCan on Thursday for my flight into Vancouver on Fridaymy cruise starts Sunday, so still within the 72 hours of completing ArriveCan. click "Force Stop". whether by land, air or sea. There is an exception to this if you re-enter Canada a second time on a cruise. This app is faulty and not working. Thank You. Just frozen. I am not receiving a verification code, to be able to enter a new password, as I have forgotten my original password. But is now frozen in an unending loop for over an hour. HELP! For a complete list of exemptions that will only require an individual to submit their contact information and a COVID-19 symptom self-assessment, but not a quarantine, see the Isolation Order here. So when it says 72 hours ahead of boarding plane or scheduled departure time you are really not saying 72 hours ahead. Checked and double checked and all is correct tried uninstalling and reinstalling still no progress. My biggest disappointment was when I finally had the Prinsendam booked and then they sold the ship! We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. 3. The traveler can complete their post-border reporting by calling 1-833-641-0343 each day during their 14-day quarantine. The first part is for everyone coming into Canada by car, train, or plane. When I try to put in arrival airport in the arrive can form online it doesnt accept anything I put in. You do not need to upload Covid test results into ArriveCan, since a Covid test is not required for entry into Canada. "ArriveCAN: All guests - including Canadians - or their legal guardians, must submit the mandatory travel information required by the Canadian government prior to boarding the cruise ship.Guests can complete the form on the ArriveCAN website or via the app available in the AppStore or on Google Play. So I have to go in and delete the whole thing or can I just delete my brother and redo him? of Public Health Agency of Canada. Powered by Invision Community. from the app. and our Box 500 Station A Toronto, ON Canada, M5W 1E6. If it was just for vaccination status, we could just show our proof and move on. Got a message that the Password was incorrect. Have forgotten my password. 19952023, The Independent Traveler, Inc. SECOND ArriveCAN APP Required Before Cruise!!! Canadian immigration update: New stand-alone Federal Pathway under Economic Mobility Pathways Pilot commencing in the summer, Canadian immigration update: Expansion of the ability of family to work in Canada, Dual tax residency in a post-pandemic world, online version of ArriveCAN available here. I tried a trial run of the app. please those what to do or a phone number I can call for help, Hi Team, Completed all the information requested in the app and it keeps sending a Code 5 - 503 error and cannot submit the information. We had to do the ArriveCan to get back into Canada!!! How do you manage not to get asked the country of original departure question? This has always been the case. How do I get my information uploaded for my trip? . Thanks ArriveCAN Status Published by Canada Border Services Agency on 2023-01-31 Notice: Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea. When search suggestions are available use up and down arrows to review and enter to select. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. I suggest that you redo it. That's only part of the story. vaccination, mandatory use of ArriveCAN, and any testing and The app is frozen. In the event of a system outage where ArriveCAN becomes unavailable, individuals entering Canada will be allowed to fill out a paper version of the form when they arrive. Without responding to this question with a Canadian port I can't progress. What am I supposed to do? Ernest Mayer, error pf-200 although my internet is fine. Any assistance would be appreciated. Please help out this old man! And has ABSOLUTELY NOTHING to do with the duration of the cruise. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. The traveller can't use ArriveCAN to complete their reporting after entering Canada. Follow these steps to resolve intermittent ArriveCAN app issues: This issue is usually caused by your network. Bonjour, jessaie de soumettre mon formulaire ArriveCAN mais je reois un code PQ-503. I have a account using this mail from my travel to canada last year, but the password is not working anymore, and when i try to reset the password, the app tells me it is sending a code to my mail but i don't receive any mail. tried four times, but i receive nothing. And when I tried to create a separate account for the other traveller through the web browser, the system wouldn't allow me to input the vaccine date. Before boarding your cruise ship:all travellers must submit their embarkation test information intoArriveCANwithin 72 hours of boarding a cruise, including Canadians and those who just used ArriveCAN to enter Canada: https://travel.gc.ca/travel-covid/travel-restrictions/cruise(Updated 2022-04-22). I did! Cleared app cache & uninstalled/reinstalled app. You will also receive an email confirmation that you have successfully completed the forms for your upcoming travels. When travellers finished inputting their information, they wereemailedreceipts to show to Canadian border officers upon arrival. I wonder which one that was? check my e-mail/password. It doesn't tell me password is wrong. I was not feeling well so I stayed another day, now it won't let me log in to complete the ArriveCan as I am able to go home today. ArriveCAN no longer collects information on behalf Just over $12 million of that amount was spent to develop the app, while a little under $5 million was spent to maintain and update it. If changes are required, you can edit and update your declaration prior to certification. We boarded in Vancouver on Aug 16 and did a b2b. In June, the government announced an additional feature ofthe app that would allow passengers to fill out aCanada Border Services Agency declaration form ahead of their arrival at customs. I have rebooted & tried many times in last 2 days but no email has arrived . I changed password then , but no email received for verification code. I have shown how to get the technical support and help in case you get any issue using this. You are able to fill out ArriveCan (Passport Information, etc) months in advance either by app or web. ArriveCAN speeds up the process as vaccination certificates of all variations are preprocessed. Please advise. There are other ways of doing it." The covid assessment wont come up on my app when I press it. We had to complete ArriveCan prior to arriving in Halifax. Trip in 2 days. Gowling WLG International Limited promotes, facilitates and co-ordinates the activities of its members but does not itself provide services to clients. Have been trying all day. Im fully vaccinated but at some point we have to declare these pandemic travel restrictions over. My husband shows as 2nd traveler. Hi, I'm having problems adding the date of my trip. The Conservatives have been using the app to needle the Liberals over travel issues in recent months. The agent and I attemped to complete the arrice can app. ArriveCAN iOS app crashes, not working, errors, ArriveCAN Android App Issues and Solutions, ArriveCAN has errors/crashing/not working, ArriveCAN server network connectivity issues, Close and restart the ArriveCAN app on iPhone, Update ArriveCAN app to the Latest Version for iOS, Uninstall and reinstall ArriveCAN iPhone app, Update your iPhone to the latest iOS version. First time using the app, arriving tomorrow. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. Just because a disease is endemic doesn't mean it can be safely ignored. If an individual is entering Canada by land or sea, they are strongly encouraged to submit their information through ArriveCAN prior to crossing the border and may be asked by border services officers for an ArriveCAN receipt. I don't think it's my ability to use the app that's in question, but instead that the app can no longer accommodate the stated requirements. It doesnt matter if I start with an alpha or numeric character; I get the error as soon as the first character is entered. Rebooted Iphone and also deleted the app and reinstalled it but same issue. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Then confirm "Reset Network Settings". Telling us that we should quarantine for 14 days when all of us are fully vaccinated. Further, individuals must be prepared to show their "ArriveCAN receipt" upon arrival and seeking entry to Canada. You have to fill out the health form (think Princess) within 72 hours of arrival into Canada. Wont be able to submit and freeze at Please wait while your ArriveCan is submitted at 0%. For those getting error code pf-400 make sure you fill in everything. Today Saturday 10th Sept 4.05 pm due to land at Toronto Pearson on Tuesday 23th Sept at 4.05 pm. I am fully vaccinated 3 doses and had no symptoms. I called the help line and was informed that many other people are getting the same error message and the emails should be ignored for now. I have trouble submitting the form (code 5 - 503). Thanks. WE HAVE CHECKED OUR INTERNET CONNECTION & IT IS WORKING OK. Sylvia Rose Beauregard The submission made for boarding is used. Pulling issues faced by users like you is a good way to draw attention of ArriveCAN to your problem using the strength of crowds. tried everything. Date and time of submission (UTC): Sat Jul 02 01:09:36 UTC . The app says passport registered and vaccinations yes. Completed the ArriveCAN but didn't know that the receipt was supposed to show an A, I, or V beside your name to confirm you as exempt from quarantine. The ArriveCAN app is about to become optional. I would really like to go and visit my brother in Vancouver Canada. Says I have email account,I don't, ask for code to change password I don't have, says code sent to my email, it is not, have reservation for 2 days hotel and expensive tours and not a way to get into Canada. App answered with an error: code PF - 400. They must call 1-833-641-0343 each day during their 14-day quarantine, unless exempt from this requirement. You realize getting rid of ArriveCAN will just increase border wait times as people will have to present physical proof of vaccination, etc.? Hi, I was trying to fill out the ArriveCan app But I have an Enhanced drivers license no passport and so it won't let me fill it out. At the border, simply review and certify your declaration. The internet connection is fine, and everything else is working well. When I click on Sign-In, I keep getting an error message to The code was not visible anymore. It is actually for the return. The officialspoke to CBC on condition of anonymityas they were not authorized to speak publicly on the matter. Joseph Gerald Maurice Beauregard. Trying to create an account for 2 days. Tried using the arrive can app 2x nowone trip back in December2021 and now another trip in feb 2022.same problem both timesthe app wont allow me to submit the informationkeep getting a PF- 400 issue saying to check my internet connectionUninstaller app and re installed several timeseven on different devices, Tried using with and without Wi-Fi, always the same resultsnothing wrong with my signal strengthor i internet connectionsame thing happenedon the last trip and now today and from what I understand alot of people have the same issue, Tried to set up an account keep getting message that the details submitted are incorrect and to check that I am connect to the internet. After downloading vaccine info..saves info to 80%, and then freezes.tried 3 times same result. How about we get with the reality that Covid is over? ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. Complete guide to troubleshoot ArriveCAN app on iOS and Android devices. To travel by plane or rail within Canada, you need to be fully vaccinated, but no test is required. No other Canadian ports.seems like many do not know what is needed. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Code 1-TR I reinstalled app and got same results. Notice: Starting October 1, 2022, all COVID-19 border requirements, including. Comment dois-je procder? What can I do to solve my problem? Further, submitting this information through the ArriveCAN app will result in reduced border processing time and physical contact between entrants to Canada, border services agents, and public health officials. You need to complete ArriveCan within 72 hours before entering Canada by land or air. Hello Sir/Madam, and (Code 5 - 503) on different devices. ArriveCAN is available as a mobile app on the Apple App Store and Google Play Store. Freezing while submitting form. Little did I know, I had all my information by hand and I was immediately refused by Canadian officers because I did not have proof that I needed a NEGATIVE PCR test. What do I do? Listed below are our top recommendations on how to get in contact with ArriveCAN. I completed our info today. ArriveCAN no longer asks about negative tests. Never receive an email to reset. Still hope to meet you on a ship some day. Will I need to upload my pre cruise Covid test results as well? No email. Nothing received. ArriveCAN Submission Failed I've seen others have the same problem when they've tried to use ArriveCAN - you get to the screen where you upload proof of vaccine and the status bar gets to about 12% and then you get an error that says submission failed. thanks! My boyfriend and I ALWAYS check both websites and weve never seen anybody update it until August 21 the big opening to cross. After Greenland, we re-entered Canada with a stop in St. John's, but we were not required to do ArriveCan a second time. So disappointed!!!! Air Travel. OK.I did the ArriveCan.and it worked.YAY! I entered the wrong email address how to do I change my email address in my profile, thank you. The ArriveCan website wasnt as clear as you are and so Im happy to have it spelled out. So i did it today got receipt but there is wrong time of my arrival to Montreal . You will need to show your ArriveCAN code at the airport when you check in to your flight to leave the US. I had many issues getting my husbands information to download. code 5-503 even though Im connected to the internet. I may have entered something incorrectly but they scanned and let me on the flight. I confirmed my dose dates and uploaded a photo of proof, the app just didn't register it or something. By Thomas Mahlon McCormack 7 months ago, App locks up when asked for "Date of Arrival", I am flying into Vancouver, Canada from the USA on September 19, 2022. No one ever mentioned ArriveCan to us, but we were told at that meeting that it is accessed electronically by whoever needs to know. Please advise. By Please advise. To report after entry and complete COVID-19 symptom self-assessments (unless exempt from the 14-day self-quarantine requirement ). still no email. Other than inconveniencing you, are there any other reasons a country shouldn't do what it deems necessary to keep its residents safe? An official announcement is expected Monday, according to the source. Update ArriveCAN to the latest version on PlayStore. Every time one enters Canada one has to complete an ArriveCAN submission. Says "Error 1: Please check the email address and password you entered were correct, and that your device is connected to the internet". Once for entry into Canada (yes absolutely) and once for getting on the ship? The government is collecting travel info and use it to track people who are supposed to quarantine and those folks are required to login each day and report in.
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