It's easy to set up Optum Home Delivery. Get support, answers and expert care for mental health and substance use disorders. Text. You can find a list of network pharmacies on OptumRx.com or by using the mobile app. Contact your representative directly or get your financial support questions answered. At this time, the OptumRx.com member website does not offer our Specialty Pharmacy customers the ability to refill their medications online. Find answers to all your pharmacy questions, too. Your doctor must send these to us electronically through a certified system. Callor visit the Live and Work Well website. Find help for your prescription refills, account passwords and other prescription benefits needs. Enter your username, password and your order number or any valid prescription number. There are several easy ways to order prescription refills. Set up an online account at optumrx.com to help you manage your prescriptions. Call us if you need help with prescription refills, account passwords and other prescription benefits needs. Claims form: e-form. Cons Requires 10 days of postsurgery rest. Ask your doctor to send an electronic prescription to OptumRx. A plan has been removed from your profile. Review Optum Rx Formulary Changes: Effective 7/1/23 . Stock photos used. Check out our video library . The Food and Drug Administration gave the green light to over-the-counter hearing aids last year, and they first came on the market in October 2022. Website: OptumRx - Contact us . AARP Medicare Supplement Insurance Plans, insured by UnitedHealthcare Insurance Company, or UnitedHealthcare Insurance Company of America, or United Healthcare Insurance Company of New York. There, you can also look for details on how to keep getting the same medication or switching to a lower-cost option. Optum Specialty Pharmacy Providers ATTN: Enhanced process for providers receiving prescription renewal requests For the providers who are not ePrescribing (eRX) enabled, you will now receive prescription authorization requests via secure direct message within your EHR workflow. It may be a brand-name product or a generic drug. It is important to know if your prescription is covered by your health insurance plan. OptumRx Prior Authorization Guidelines and Procedures E-prescribing (eRx) will remain the primary channel for sending these notifications. Menu. If you are a prescriber or pharmacy, get in touch with us here. Choosing medications in lower tiers may save you money. Make the most of your Medicare plan's pharmacy benefits. You can also call the phone number on your health plan ID card to talk to us. This plan has been saved to your profile. %%EOF $0 copay may be restricted to particular tiers, preferred medications, or home delivery prescriptions during the initial coverage phase and may not apply during the coverage gap or catastrophic stage. Sign up to get your maintenance medication with home delivery. Social Share. Go to member site to sign in or register for an account, Plan through your employer? Easily manage your medications, claims, and orders on any device- whether at home or on the go. Callor visit the, To determine whether any other party or insurance carrier may have responsibility to pay for medical treatment, see our, To submit a New Case Referral or Request for Case Information electronically, visit the, Call the number on the back of your membership card or call the corporate switchboard, Monday through Friday, at. You can also search for a specific prescription medication to find out if its covered or what youll have to pay out-of-pocket. OptumRx Customer Service. You may be eligible for the convenience of Home Delivery, avoiding trips to the pharmacy to pick up your medications. Physician contacts. If you are looking for pharmacy services,contact Optum Rx sales. Providers who are not eRx-enabled will now receive these notifications via secure direct message within their EHR workflow. ET, Monday through Friday, UnitedHealthcare Insurance Company or an affiliate (UnitedHealthcare), [[state-start:AL,AS,AK,AZ,AR,CA,CO,CT,DE,FL,GA,GU,HI,ID,IL,IN,IA,KS,KY,LA,ME,MD,MA,MI,MN,MS,MO,MT,NE,MP,NV,NH,NJ,NM,NY,NC,ND,OH,OK,PA,PR,RI,SC,SD,TN,TX,UT,VT,VI,VA,WA,DC,WV,WI,WY,null]]. Contact Us | Optum Specialty and Infusion Pharmacies We're here to help you. Everything we do centers on getting you the medication you need, when you need it, your way. For support, give us a call orvisit us here. We offer other various resources to help support your understanding and use of ePA. Hold time now: 24 mins (avg 13) Best time to call: 10:00am. If you are new to electronic prior authorizations (ePA), here are a few benefits to consider: Saves time: Providers who report using ePA submissions on average spend 2.5 fewer hours on PAs per week*, Provides real-time submissions with typical resolutions in less than 5 minutes at no additional cost, Eliminates wait time on the phone or using manual fax forms, Allows renewals to be created from previous submissions, Includes specific clinical questions pertinent to patient plan requirements, Reduces paperwork: Process is eco-friendly, Protects patient health information: Provides secure transmission using the National Council for Prescription Drug Programs (NCPDP) SCRIPT standard, Save time today and submit your PA requests to OptumRx through any of the following online portals:**. Let's upgrade your browser to make sure you all functionality works as intended. Optum Home Delivery (OptumRx Mail Service) 6800 W 115th St, Suite 600 Overland Park, KS 66211-9838 NCPDP: 1718634 Call 1-800-791-7658 - Provide a verbal prescription directly to an Optum Rx provider dedicated pharmacist. Need to brush up on enrollment basics? It is in your prescription drug list. Once OptumRx receives your complete order for a new prescription, your medications should arrive within ten business days. My doctor told me I will need to inject some of the medications myself, and I've never done this. If you have a question or need support, please contact us at one of the options below. Get the most out of your prescription benefits Take charge of managing and ordering your medications. [[state-start:null,AL,AS,AK,AZ,AR,CA,CO,CT,DE,FL,GA,GU,HI,ID,IL,IN,IA,KS,KY,LA,ME,MD,MA,MI,MN,MS,MO,MT,MP,NE,NV,NH,NJ,NM,NC,ND,OH,OK,OR,PA,PR,RI,SC,SD,TN,TX,UT,VT,VI,WA,VA,DC,WV,WI,WY]]. Have other questions about Optum Home Delivery? For prior authorization or exception requests, call1-800-711-4555, option 2. Optum guides providers through important upcoming formulary updates. Fill out the form below and an Optum specialist will be in touch soon. Find answers to all your pharmacy questions, too. For more information, click here to learn more about the new policy. Optum Home Delivery through OptumRx pharmacy is not available for the AARP MedicareRx Preferred plan (PDP) in the following territories: Guam, American Samoa, U.S. Virgin Islands and Northern Mariana Islands. Fill out the form below and an Optum specialist will be in touch soon. 0 Error:Please enter a valid email address. Step 1 - Begin by downloading the form in Adobe PDF and opening it up in the PDF reader of your choice. Get your medications delivered straight to you. Set your own customized notification schedules with the My Medication Reminders tool. Read more With our easy-to-use tools, you'll get the info you need to find the right drug and pricing options for you. Go to Pharmacies and Prescriptions - Prescription Drug List (PDL) to see a list of medications covered under your plan. Call OptumRx toll-free at 1-888-658-0539 (TTY 711), any day, anytime. The next best way to talk to their customer support team , according to other OptumRx customers, is by calling their 800-562-6223 phone number for their Mail Service Pharmacy department. We can even contact your doctor to move your prescription. Easily manage your medications, claims, and orders on any device- whether at home or on the go. 61 0 obj <>stream We help you find the medication you need at the lowest price available to you. Medication is often one of them. We can connect you with the right Optum Rx specialist. Click thislinkto leverage theAMA's video seriesto educate your staff about the advantages of ePA. You can find prescription medications coverage information for your plan by logging in to OptumRx.com. Call 988 or 1-800-273-TALK/En espaol 1-888-628-9454. Get help making the right decision when shopping for coverage. If you're new toOptum Specialty Pharmacy and want to begin filling your prescriptions with us,start your first fill here. Part of Optum Rx, Genoa Healthcare is a unique kind of pharmacy. OptumRx is not authorized to review requests for medications supplied by the physicians office. Optum Home Delivery brings your prescriptions to you. 800-562-6223. ReUnite Assist Text Reunite at 1-940-400-0014 to learn how to administer your medications. Website: OptumRx - Contact us. Call us if you need help with prescription refills, account passwords and other prescription benefits needs. The FDA has said that consumers can expect to save about $2,800 per pair. To help make sure you get the medications you need, check to see if theyre covered at OptumRx.com or in the mobile app. Optum Home delivery is a service of OptumRx pharmacy. Set your own customized notification schedules with the My Medication Reminders tool. Call the number on the back of your member ID card. Log in to OptumRx.com and go to Pharmacies and Prescriptions to review the PDL for your plan option. Nonsurgical Eyelid Lift, 4. Take your medications on time. Take the guesswork out of managing your prescriptions. Begin using home delivery today. Effective January 1, 2020, Optum Rx changed how it accepts controlled substance prescriptions. In the order confirmation email you received after placing your order. Then click the fill new prescriptionslink to get started. Designed for those who have mild to moderate hearing loss, the devices are much less expensive than prescription options. hb``````Ab@`ZvCHQ `q d`: Vdqp``gX=! V\[h}L7@H 9 You are not required to use Optum Home Delivery for a 90-/100-day supply of your maintenance medication If you have not used Optum Home Delivery, you must approve the first prescription order sent directly from your doctor to OptumRx before it can be filled. 1-800-356-3477. If you are an Optum Rxmember, please contact ushere. 9 a.m. 5 p.m. Once OptumRx receives your complete order for a new prescription, your medications should arrive within ten business days. If you are currently taking a maintenance medication, have your doctor give you a new prescription. ET, Saturday, [[state-start:null,AL,AS,AK,AZ,AR,CA,CO,CT,DE,FL,GA,GU,HI,ID,IL,IN,IA,KS,KY,LA,ME,MD,MA,MI,MN,MS,MO,MT,MP,NE,NV,NH,NJ,NM,NC,ND,OH,OK,OR,PA,PR,RI,SC,SD,TN,TX,UT,VT,VI,WA,VA,DC,WV,WI,WY]]Medicare Supplement Insurance plans Top You can call us toll-free at 1-855-427-4682 or at the number listed on your medication label. Learn more See all solutions You will automatically go back to the Arkansas Prior Authorization or Exception Request, Verified Internet Pharmacy Practice Sites. Your PDL is broken into cost levels called tiers. To submit a New Case Referral or Request for Case Information electronically, visit theOptum Subrogation Referral Portal. New prescription physician fax form Use this form to order a new mail service prescription by fax from the prescriber's office Mail order prescription physician fax form Before you send us a prescription and to minimize any delays or outreach Verify with your patient OptumRx is their home delivery pharmacy OptumRX Prior Prescription Authorization Form. Commercial: 1-855-842-6337 Medicare Prescription Drug Plan Members (PDP): 1-877-889-5802 Medicare Advantage Prescription Drug plan members (MAPD): 1-877-889-6358 Call UnitedHealthcare at: AARP Medicare Plans from UnitedHealthcare, 7 a.m. to 11 p.m. Go to Pharmacies and Prescriptions to search for a provider list in your area. Stay up to date on the latest OptumRx information, Arkansas Prior Authorization or Exception Request. We're here to guide you anytime you need us, in a simple and caring way. Take the guesswork out of your medication routine. 1. NOTE: If you are receiving Extra Help from Medicare, your copays may be lower or you may have no copays. Register here. Exclusions may include cost reduction requests such as tiering exception, copay waiver, and tier cost sharing. Toll Free: 1-866-792-3683 Fax: 1-866-227-1948 Mon-Fri; 8:30am-5:00pm PST NPI: 1932110442 NCPDP: 5623031 Indiana 1050 Patrol Road Jeffersonville, IN 47130 Toll Free: 1-855-242-2241 Fax: 1-877-342-4596 Mon-Fri; 8:00am-10:00pm EST Sat-Sun; 9:00am-8:00pm EST NPI: 1083045140 NCPDP: 1564930 Kansas 11142 Renner Boulevard Lenexa, KS 66219 OptumRx is an affiliate of UnitedHealthcare Insurance Company. Prior authorizations (PAs) help manage costs, control misuse and protect patient safety to ensure the best possible therapeutic outcomes. Call us for support with your dental benefits. A prescription number can be found on one of your prescription labels (on a pill bottle), your prescription reorder form, or on the invoice that was sent with your last order. If we need to contact you or your doctor to get more information, it may take longer. Site Logo. 2. Or use the OptumRx app on your smart phone or tablet. Over 2/3 of the PAs that we receive each year are now electronic. For more information about home delivery with OptumRx, visit the OptumRx Education Center. Let us help you find what you are looking for. Are you looking for information about purchasing a product or service? Call 1-800-711-4555, 5 a.m. - 10 p.m. PT, Monday-Friday and 6 a.m. - 3 p.m. PT, Saturday If you cannot submit requests to the OptumRx PA department through ePA or telephone, click here. Learn more about this easy way to save money on your prescription drugs at no additional cost. Go to Pharmacies and Prescriptions to search for a provider list in your area. Set up your account at optumrx.com and choose which medication you want to move to home delivery. If you are already a member, call the number on your membership card. Mail Complete an order form and mail it with your written prescription (s) to the Optum Home Delivery pharmacy. Free: Call Without Hold Time. 2023 Optum, Inc. All rights reserved. Pharmacists are available by phone to answer your questions any day, any time. Disclaimer: Optum Specialty Pharmacy services members and providers in all 50 states who may use this website. Enter their name, insurance ID number, DOB, full address, and phone number. 1. . Sign in to complete a secure video consult or live chat. Prescription Order Form (PDF)(743.42 KB). endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <. 7 a.m. 11 p.m. Call 1-800-711-4555, 5 a.m. 10 p.m. PT, Monday-Friday and 6 a.m. 3 p.m. PT, Saturday. Have a question or need assistance? Find patient care and support information. Were always looking for the safest, most effective and lower cost medication to include with your health plans. home page in. Optum guides providers through important upcoming formulary updates . Track your home delivery order Refill a home delivery prescription Refill a specialty prescription Sign in to Optum Specialty Pharmacy ATTENTION: We no longer support Internet Explorer (IE) or certain versions of other browsers. Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools. Learn about the Medicare Advantage plans, Medicare Supplement Insurance plans. endstream endobj startxref Get your medications at a low price, safely and conveniently. Read more Set your own customized notification schedules with the My Medication Reminders tool. You can also call the phone number on your health plan ID card to talk to us. Customer service, home delivery: 1-800-356-3477 Pharmacists: Available 24 hours a day, 7 days a week to answer questions or address concerns from OptumRx home delivery customers. To submit a tiering exception, copay waiver, tier cost sharing, or any other cost reductions requests (e.g., HCR), please contact the OptumRx PA department through Read more You may be eligible for the convenience of Home Delivery, avoiding trips to the pharmacy to pick up your medications. 9 a.m. to 5 p.m. Prescription eye drops. Find help for your prescription refills, account passwords and other prescription benefits needs. While 800-788-4863 is OptumRx's best toll-free number, there are 4 total ways to get in touch with them. Call our dedicated fertility team at 1-877-358-9016. Language Assistance / Non-Discrimination Notice, Asistencia de Idiomas / Aviso de no Discriminacin. For current HSA, FSA and HRA account holders, find support at the link below or call us today. First time fills of new or transferred prescriptions should arrive within 10 business days. View contact options. **The ePA solution supports all forms of PA and formulary exception requests. 2023 United HealthCare Services, Inc. All rights reserved. When you switch to a new plan, your prescription coverage may change. Ready to enroll? Get plan information, forms and documents you may need now or in the future. It serves people with complex conditions like mental illness and substance use disorder. Are you looking for information about purchasing a product or service? specialty_and_infusion_businessdevelopment@ds.uhc.com. To contact us, emailspecialty_and_infusion_businessdevelopment@ds.uhc.com. OptumRx Customer Service. No need to run to the pharmacy. Language Assistance / Non-Discrimination Notice, Asistencia de Idiomas / Aviso de no Discriminacin. For your security, we'll send you a confirmation email and a letter to the name and address on file. Optum Specialty Pharmacy providers, access forms, inquire about patient eligibility and more. Set up your account at optumrx.com and choose which medication you want to move to home delivery. We are working to add this functionality to our website in the near futureplease keep checking back to start taking advantage of this new feature. [[state-end]], Your session is about to expire. If you don't want to use the online process, you can contact customer service. Have other questions about Optum Home Delivery? Use the following checklist to ensure your receipts have all information required for your reimbursement request: Date prescription filled National Drug Code (NDC) number Prescription number (Rx number) Name and address of pharmacy Name of drug and strength Quantity Prescribing physician name or ID number For additional assistance, see more ways to get in touch. Get answers to your questions here. Your guide will arrive in your inbox shortly. Optum Rx customer service. Prescription Order Form (PDF) (743.42 KB) For more information about home delivery with OptumRx, visit the OptumRx Education Center. Completed refill orders should arrive to your home in about seven business days. O4 Text ComponentText. Enter a phone number or choose security questions. Phone: 1-800-356-3477. Prescribers and pharmacies, please use the form below. To determine whether any other party or insurance carrier may have responsibility to pay for medical treatment, see ourAccident Information Questionnaire. Call UnitedHealthcare at: OptumRx Mail Service Pharmacy Phone Number. Prescriptions from Optum Home Delivery should arrive within 5 business days after we receive the complete order. Procedure doesn't resolve excess skin. Or use the OptumRx app on your smart phone or tablet. Begin using Optum Home Delivery through OptumRx pharmacy today. It may take up to 72 hours for your order to display online. Get convenient and caring support for infusion therapy. Read more Easily manage your medications, claims, and orders on any device- whether at home or on the go. Were here to guide you any time with compassionate care and a simple experience. Fax 1-800-491-7997 Send us a complete prescription using the Physician Fax Form. %PDF-1.6 % 3. You can also Sign in or call the phone number on your member ID card to find your order. Stay up to date on the latest OptumRx information, Arkansas Prior Authorization or Exception Request. Optum Home Delivery (Optum Rx Mail Service) 6800 W 115th St., Ste. You can find a list of network pharmacies on OptumRx.com or by using the mobile app. Want answers to commonly asked questions and topics ? Your doctor must send these to us electronically through a certified system. Call OptumRx toll-free at 1-888-658-0539 (TTY 711), any day, anytime. . We promise to deliver simple ways to get the medication you need. For prior authorization or exception requests, call. If you cannot submit requests to the OptumRx PA department through ePA or telephone,click here. There are some things in life we depend on. Last updated: 04/27/2023 at 12:01 AM CT | Y0066_AARPMedicarePlans_M, Last updated: 04/27/2023 at 12:01 AM CT | Y0066_UHCMedicare_M, Sign in if you already have an OptumRx account, For more information about home delivery with OptumRx, visit the OptumRx Education Center. coverage options and when to enroll. We're always here to help. MEDSUPP TFN/TTY 711, 7 a.m. to 11 p.m. Find medications and lower cost alternatives covered by your plan. For requests for buy and bill, please contact the patients medical benefit. Optum is streamlining our provider notification process when patients request authorization for a prescription. Step 3 - Next, to the right of the member info . Go to the member site to sign in or register for an account. A covered drug is a drug that is covered, or paid for, by your health insurance or prescription drug coverage. 28 0 obj <> endobj How do I find what prescription medications are covered by my plan? You can use a resource called a prescription drug list (PDL) to check your coverage. Text "HELLO" to 741741 or visit https://988lifeline.org/. hbbd``b`$ - R$XA" $vDss8@Z)V@g6$k sa F $> Phone: 1-800-356-3477. Learn more Utilize real-time benefit check Get patient-specific prescription costs, lower-cost options and coverage details right at the point of care through your ERM platform. You can talk with your doctor about your PDL and discuss lower cost options to help you find prescriptions that may work with your budget. Step 2 - The first required information is that of the member. We'll show you how. Get easy access to quality and affordable health care and medications no matter your insurance status. Specialty Pharmacy. Starting January 1, 2020, OptumRx is changing how it accepts controlled substance prescriptions. 600 Overland Park, KS 66211-9838 ID: 1718634 Call 1-800-791-7658 Provide a verbal prescription directly to Optum Rx pharmacists dedicated to our health care providers. ET, Saturday, UnitedHealthcare individual and family marketplace (ACA) plans, Individual and family plans short term, dental and more, Are you a Medicare plan member? Already a member? Find low RX prices. No charge for standard delivery to U.S. addresses. Look below for all the ways to get in touch. There are some things in life we depend on. Let an Optum Specialty Pharmacy expert help you with your specialty medication needs. See more here. This information is not a complete description of benefits. Call the number on the back of your membership card or call the corporate switchboard, Monday through Friday, at 1-888-445-8745. Contact OptumRx anytime at 1-888-658-0539, TTY 711. Rely on expert support for complex conditions. Specialty Pharmacy Patient Get started with Specialty Pharmacy Refill your prescription Track your order Manage your account online Live chat Billing questions Technical support Other questions Infusion Pharmacy Patient DPL-Footer Legal And Social Bar Component, Utilization management changes, effective 07/01/23, Fraud, waste, abuse and general compliance, Language Assistance / Non-Discrimination Notice, Asistencia de Idiomas / Aviso de no Discriminacin. Optum makes it easy. 49 0 obj <>/Filter/FlateDecode/ID[<2384EFB0020548919B3B4C4FE13A7472>]/Index[28 34]/Info 27 0 R/Length 99/Prev 187038/Root 29 0 R/Size 62/Type/XRef/W[1 2 1]>>stream View Updates . Our mobile app makes it easy to manage your medications anywhere. Complete an order form and mail it with your written prescription(s) to the Optum Home Delivery pharmacy. Click here to view the OptumRx PA guidelines and Exception Request Procedures. We emailed the order number to you. There's a chance of irritation, dryness and eye asymmetry. Find support and resources for health care providers or learn about career opportunities. Sign in if you already have an OptumRx account. Can you help me? Get started with only a few quick steps. ET, Monday through Friday Quick-Fax 5510 Fax: 1-800-491-7997 Physician: Please provide: Complete Patient Information Complete Prescription Information Customer Service Phone #: 1-800-562-6223 Physician's Line: 1-800-791-7658 Get Form Fill optum specialty pharmacy refill: Try Risk Free Form Popularity optumrx prescription refill form It shows you the medications that are covered by your plan. Call 1-877-699-5710 (TTY: 711), 8 a.m. 8 p.m., 7 days a week, for more information. Important Information for Georgia Medicaid Members, Stay up to date on the latest OptumRx information. Optum makes it easy. Use your Optum Specialty prescription number to register your online account to: Call us at1-877-342-9352or visit Optum Infusion Pharmacy, 1-855-427-4682 - available 24/7Get answers toyourquestions, Send Email1-855-577-6521For statement questions or to pay your bill, Send Email1-855-427-4682We can help answer any questions you have, Get answers tofrequently asked questions(FAQs)and for technical support, email us. Everything we do centers on getting you the medication you need, when you need it, your way. Sign in to myuhc.com. Find help for products and services used by health care providers and organizations. Your order number can be found in two ways: On the order confirmation page received after placing your order. Fast, free delivery to your home or office with OptumRx drugstore. . It may also help you understand plan requirements that may affect your coverage for a medication. Please order at least 21 days before you need your medicine. We help you find the medications you need at the lowest price. The American Medical Association (AMA) wants to help bring ePA awareness to physician practices. The savings and convenience of a mail order pharmacy. For general inquires, call our subrogation department. If we need to contact you or your doctor to get more information, it may take longer. Take charge of managing and ordering your medications. Note: Standard text and data rates may apply. Call for patient support, or email or sign in to your account. Medication is often one of them. We'll show you how. Refill and manage your prescriptions online, anytime. . Optum guides providers through important upcoming formulary updates, Before you send us a prescription and to minimize any delays or outreach, DPL-Footer Legal And Social Bar Component, Utilization management changes, effective 07/01/23, Fraud, waste, abuse and general compliance, Use this form to order a new mail service prescription by fax from theprescriber's office, Mail order prescription physician fax form, Language Assistance / Non-Discrimination Notice, Asistencia de Idiomas / Aviso de no Discriminacin, Verify with your patient OptumRx is their home delivery pharmacy, Verify the medication is covered by your patients health care plan or if it will require a prior authorization, Verify prescription medication name, formulation, strength, directions, quantity, and refills are complete, Verify all prescriptions for diabetic supplies are coordinated and provide specific brand and directions (i.e.